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Horizon Advanced Features

Gamma Horizon hosted telephony comes with an easy to use dashboard and advanced applications to help you monitor and manage your communications and call centres.

The flexibility and insight of Gamma Horizon’s software, combined with stylish handsets, allows you as a business to pinpoint areas of improvement, as well as the opportunity to improve productivity and even revenue from increased conversions.

 

Intuitive dashboard

The dashboard provides an easy to read overview of your Horizon hosted telephony, user details, Automatic Call Distributor (ACD) and hunt group configurations, call logs and more.

All data accessed via the online web portal is secure and can be logged into remotely by authorised users.

 

Call Centre ACD

Call Centre ACD (Automatic Call Distributor) enables easy management of calls between a group or team. Gamma Horizon ACD enables the management of call flows so you’re able to control who should receive which phone calls.

Supervisors can easily monitor and manage the activity of their agents and add new team members to groups.

 

Call Reporting

Monitor and display real-time and historical call statistics:

  • No capital outlay
  • View calls in real time
  • Longest waiting call
  • Calls received
  • Calls answered
  • Calls abandoned
  • Schedule tailored, automatic reports
  • Call recording

 

Record inbound and outbound calls for training and compliance purposes. Calls can be downloaded and stored locally, or stored within theHorizon platform for up to 1 year.

  • 1 year
  • 180 days
  • 30 days

 

Reception Consoles Choose from a softphone reception console or use expansion modules with Busy Lamp fields (lights that tell you whether an extension is busy or available for a call to be transferred) on your handset.

The softphone reception console enables users to manage and monitor up to 300 extensions.

 

CRM (Customer relationship management) Connect

Integrate call control with your customer relationship management system (CRM) and increase productivity, enhance customer relations and improve customer service standards.

 

Features include:

  • Automatic screen popping of customer files when inbound calls are received
  • Call control from PC
  • Click-to-dial from CRM system

For more information and to make an enquiry, please call us or complete our enquiry form.