Let’s talk: 01256 391 046

☰ More Info

Avaya iPhoneManager Pro

iPhonemanager Pro Telephony Software for Mobile Staff

Phone Manager is a software application that is loaded onto a user’s desktop computer, which can also be provided for mobile staff who do not have a fixed telephone.

It provides additional easy-to-access telecoms features and information for making and handling calls, all available at the click of a mouse. The telephone calls are delivered using VoIP via WiFi or broadband connectivity – whenever the laptop computer is connected to a compuiter network or the internet, it’s possible to make and recieve telephone calls via the main IP500 system.

iPhonemanager Pro becomes an easy and low-cost solution for remote / home-working call centre agents, and mobile workers can take advantage of iphonemanager Pro, turning the laptop computer into an all-in-one telephone, email and multimedia messaging device.

download the Phone Manager user guide

avaya_ip500_iphonemanager_pro1-23_11

Call Handling

With a USB telephone handset ot headset connected to the laptop, iphonemanager pro integrates telephony with the computer network. You talk into the telephone handset, with the calls and phone-related actions are controlled by the software and mouse.

You can double-click speed-dial icons on screen for fast-dialling regular contacts and extensions.

The IP500 internal system directory can be accessed, allowing you to search for colleagues and contacts via your keyboard.

Shortcut keys at the top of the screen allow you to place calls on hold and transfer them to other extensions quickly and easily using your mouse.

The live call window shows you details of the incoming caller and the next waiting call, and you can toggle between callers just by clicking with the mouse.

Call Logs

iPhonemanager pro provides call activity logging, showing you information on missed calls, recieved calls and calls you recently made.

You also have control over voicemail messages within your voicemail box. Just lift the telephone handset and click on the message to listen.

Preferences

Set preferences easily via the phone manager software, without having to remember how to do it via the desk telephone.

Forward calls, set do not disturb, switch on voicemail and do much more via the preferences option.

iPhonemanager Pro Features

  • Calls – Make and Recieve
  • Call Hold & Transfer
  • Calling Line Identification Display
  • Incoming DDI display
  • One-click Speed Dials
  • Speed Dial Tabs
  • Busy Lamp Field (via speed dial icons)
  • Microsoft Live Communications Server Integration
  • View user prescence via LCS
  • Compact Mode
  • Local Phone Directory
  • Call History Logs
  • New voicemail notifiaction and collect
  • Voicemail control
  • Incoming Call Script Messages
  • Door Opening Control
  • Queue Monitoring
  • Call Timer
  • Conference control display
  • Conferencing Centre Actions
  • Screen Pop Database Contacts
  • Create Outlook Contact In Call
  • Agent Mode
  • Distinctive Ring (.wav file)
  • IP Softphone

Take your business communications to the next level with the UK’s most popular Converged VoIP telephone system.

Southern Communications are fully accredited suppliers and installers of Avaya IP500 and Avaya IP Office business phone systems, providing remote diagnostics and field-based phone system support services.

 

 

Avaya brand statement