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NEC MyCalls Call Recorder

Call recording is used by an increasing number of businesses and establishments because of its value for training staff, improving customer service and call handling skills, plus on occasion it can be the solution to resolving customer disputes.

For many organisations, the need to record telephone conversations is now a legal requirement.

The software and equipment are easy to install and cost-effective to add to any NEC SV9100, SL1100,  and recently discountinued SV8100 or Aspire telephone system.

Accessing Recordings

Recorded calls are easy to locate, either from the daily call log or using a quick search facility that filters calls by, for example, number, extension, date, etc. Call playback controls are similar in format to many popular MP3 players and are operated from the PC desktop.

Security

Recorded calls are easy to export and e-mail as .mp3 or .wav files. These are encrypted to ensure they are tamper proof. Calls can be archived to disc or other storage devices and for added security they can only be replayed on MyCalls Call Recorder when they are recovered.

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