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Splicecom Vision

Vision is a web based application suite developed from the ground up by SpliceCom to work with splicecom maximiser – and only work with splicecom maximiser.

 

 

Utilising the latest AJAX and Web 2.0 technologies, SpliceCom Vision offers information and control over four critical areas of your business.

Your business telephone system holds vital information on how your business is performing, but how can you get it?

 

Read on to find out how Splicecom can help you mange your business.

Vision Reports

Call Logging extracts the raw phone call information, whilst Call Management allows you to drill a little bit deeper and interpret the call information collected.Many third-party call loggers and call logging applications don’t always interpret the data from the phone system with absolutely accuracy.

Vision Reports give you an in-depth company wide view of how your business telephony is performing, with accurate call logging delivered when you want it and how you want it.

Key call logger reports can be scheduled by time and date and delivered to individuals or groups by email and you can build your own call logging and reporting groups.Vision Reports is broken down into three main areas: Call Performance Profiles, Cost Analysis, and Capacity Planning.

All reports include both graphical and tabular call logging information, allowing the information and call logs you really need to be easily and clearly seen.

All Vision call logging reports can be accessed through a web browser from anywhere at any time and printed to a local printer if required.

 

Vision Record

Vision Record seamlessly integrates the automatic and/or manual Call Recordings produced by maximiser into Vision Reports, allowing them to be easily managed, searched for and played whenever necessary.

Details of the Call Recording – including the ability to “click & play” – are included with the full call logging record of each call.Providing fully integrated Call Recording with call logging as a standard feature is one of maximiser’s many strengths.

Utilised for training purposes, to meet regulatory requirements or simply to keep a record of telephone conversations and transactions, Splicecom Maximiser’s Call Recording capabilities are totally independent of the trunk type that the phone call is delivered over. Calls can be via ISDN or VoIP / SIP trunks.

There’s no requirement for different interface cards to handle recording over SIP, PRI, BRI, DPNSS or H.323 trunks, because it’s all handled within the central Splicecom Maximiser architecture, which can be centralised or a distributed phone system across multiple sites. Likewise, Splicecom Call Recording is delivered independently of handset type; IP, analogue or GSM/3G mobile.

 

 

Because The Splicecom Maximiser’s integrated Call Recording application actually “understands” what’s going on, it allows each leg of a phone call to be recorded separately, no matter how many times it is transferred. Vision Record then allows each ‘individual leg’ of a transferred call to be displayed in Splicecom Vision Reports, where they’re grouped together. This makes it extremely simple to just “click & play” and so listen to an entire call, regardless of how many people the business call has been transferred to. Music-on-Hold isn’t recorded during the call either, so there’s no wasted recording space or time.The provision of call recording as an integrated application within Splicecom Maximiser, managed via the Vision Record and Vision Reports call logging delivers a sophisticated, flexible and easy to use solution that is considerably more cost-effective and efficient than that delivered by bolting-on expensive 3rd Party call loggers / recorders.

Vision Live

Delivering real time information on your business performance to those that need it, Splicecom Vision Live wallboard software application allows potential issues to be identified and resolved before they can impact operations.Each Splicecom Vision Live wallboard allows Departmental or individual business call performance to be monitored.

  • Average Call Time (Today)
  • Average Ring Time (Today)
  • Average Ring Time (Current)
  • Phone Calls Queued
  • Phone Calls Connected
  • Maximum Ring Time (Today)
  • Maximum Ring Time (Current)
  • Missed Calls
  • Total Phone Calls
  • Total Inbound Calls
  • Total Outbound Calls
  • Vision Reports Graph
  • Busy Lamp Field
  • User, Department or Reporting Group
  • External Web Page

The live call information from the Splicecom phone system can be displayed on a plasma screen within the contact centre.

Vision Live provides the information that enables companies to optimise their resources for maximum productivity, so facilitating a smooth running operation.In addition, configurable thresholds can be set for Warnings and Alarms,on individual variables. These thresholds can be set to “Greater Than” or“Less Than”, a user definable count or time setting allowing the tile to flash once the threshold has been exceeded.The colours used to indicate a Warning and Alarm are user definable, ideal for alerting you to any dips in service levels.Splicecom Vision Live allows you to access “the information behind the information” by clicking on a Wallboard to drill down further, so allowing you to react immediately to any abnormal occurrence.

Splicecom Vision Mobility

Ideal for today’s mobile working practices, Splicecom Vision Mobility is specifically aimed at business users of notebook / laptop PCs, giving them more freedom and greater flexibility and control over the way they handle their business telephone calls when out of the office.
Accessed through a standard web browser, Splicecom Vision Mobility doesn’t need any PC applications to be loaded. There’s no requirement for complex routing or Virtual Private Networks (VPNs), so it’s easy to set up, use and maintain, making it “IT Department Friendly”.
Splicecom Vision Mobility is divided into five main areas;

  • Quick Settings
  • Messages
  • Average Ring Time (Current)
  • Web Phone
  • Settings
  • Call Logs

The most frequently changed settings are also available on the Home page; Do Not Disturb, Diversion Type, Diversion Device, Out of Office status and Extension Anywhere (if enabled).

The Call Log area lists full details of your call history. Hyperlinks against transferred calls makes every investigation easy, whilst Call Recordings, providing the facility has been enabled, are available against your call details and can be played back through your web browser

 

Splicecom Vision Mobility for next generation mobile phones

Users of the latest intelligent mobile phones have a different set of needs and requirements for their ideal mobility solution than those wishing to use their laptop or notebook PC in conjunction with a phone.Here, access to Quick Settings, viewing your missed calls and voicemail messages and seeing which of your colleagues is available become the critical features.
As such Splicecom Vision Mobility can automatically detect the device that it’s being viewed from and adjust the optimum browser size and feature set delivery accordingly. The first device supported in this way is Apple’s iPhone, with more to follow.
Delivering a Clear Vision For Businesses and the Workforce Few organisations even begin to harness the true power of their telephone system. Because they’ve both been developed by SpliceCom,the combination of maximiser and Vision delivers on this promise, all day,every day allowing Company Directors and business managers to really understand how their business is performing.
And for your workforce,Splicecom Vision Mobility offers similar levels of personal telephony management and control when they’re away from the office, making them truly mobile.

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