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The Sales Process

Your initial advisory meeting, consultancy, site surveys and reports / proposals are provided to you FREE OF CHARGE

We make it our business to keep you informed and up-to-date with business phone system technology.

Get the best advice on business phone systems, the telecoms marketplace and telecoms technology.

Our product range covers all areas and forms of business telecoms, and therefore we have nothing to hide and no “axe to grind” when it comes to recommending new business phone systems and solutions to you.

Initial Meeting

This initially involves explaining phone system and telecoms technology to you in plain English, usually over a cup of coffee or two! We also cover your current business phone system equipment and architecture, and focus on how you want your business to communicate in the future. After our initial meeting, you have a good basic understanding of what can (and can’t) be achieved with the telecoms technology available for your business. You will have an overview of the phone system market and will be ready to make informed decisions on what aspects you need for your next telephone system.

Free Telecoms Survey & Audit

Next we take a close look at your current business telecoms and phone system set-up. We provide full site audits to design the best telephone line structure, and free engineering surveys to ascertain how your new system will be connected. Phone cabling in businesses can be complex, widespread and confusing – we are highly experienced with telecoms cabling projects. With a detailed knowledge of your current arrangements and how your dealership needs to communicate, we can then decide whether to use ISDN or SIP, whether your phone system architecture will be VoIP or TDM, or perhaps even a combination.

Report & Proposal

All of our findings and recommendations are presented in a full written report, which includes costs for implementing the changes to your telecoms and, very frequently, the ongoing cost savings you’re likely to make. More often than not, older business telephone systems operate with too many lines and are costly to maintain. Revised phone line structures combined with new business phone systems often justify themselves with lower running costs. Our design and consultancy service is free of charge, and is part of the sales and evaluation service we provide to all of our business sector customers.

Telephone System Demonstration

If you decide to shortlist us as a potential supplier of the new phone system for your business, it’s likely that you’ll want to see the system before you make your final decision.

Demonstration Suite

Southern Communications state of the art demonstration suite offers the full range of NEC, Avaya, Splicecom and hosted telephone hardware and software.  Our highly trained technical advisers can talk you through the features and functionality while you have the opportunity to get hands on experience in a live environment.

Mobile Demonstration Kits

We can visit you at your business and demonstrate a number of the phones systems we provide to you and your teams. We simulate phone calls, call holding/transfer, voicemail and many other useful features that you may not have thought about.

On Site Loan / Trials

We can leave some demo system at your business to help you show the system to a larger number of staff. Sometimes customers have in-house integration expertise and like to “play” with the system to see what can be achieved.

Local Reference Sites

We can arrange a reference site visit for you to view your preferred phone system in action. You can talk to and ask questions of other users directly. If you prefer, we can provide you with telephone numbers if you would like to simply call them and talk over the telephone

Manufacturers Visits

Let us know and we’ll make all the arrangements for you to attend a phone system demonstrations in manufactuerers premises.

Set The Wheels In Motion

If you decide to use us as your  telephone system supplier, the final stage in the sales process is to place a purchase order. We help by completing the necessary paperwork for you and at the same time confirm details of the equipment and discuss target timescales.

Installing Your System

Take your business communications to the next level with the UK’s most advanced VoIP Hybrid telephone system. Southern Communications are one of only 3 UK phone system suppliers to hold the NEC PREMIER BUSINESS PARTNER status and are authorised partners of Avaya, Splicecom and more.