Personal Calls and Business Phone Abuse

This phone made 131 calls today. 29 calls were to business suppliers 93 calls were to business customers. 8 calls were personal calls, 2 of which lasted over 30 minutes. ...and one 44-minute call was made to a mobile number by the cleaner, at 9:45pm.
What did your phones do today?

Are your staff using your telephones in the way that they were intended - for business suppleirs and customers?

We can help you make sure that any excessive personal or fraudulent use of your telecoms is avoided, and that you know about it.

Call fraud can potentially harm your business both in terms of the cost of the telephone calls, and the potential hours of wasted time that mount up when your staff make personal calls during business hours.

Exceptional Call Monitoring

Using The Exceptional Call Monitoring Tool

Unbilled call data is published to our web site within a few days of the calls being made. You're able to view your account activity throughout the month without waiting for your phone bill to arrive in the post. This allows greater management of your phone bill and call cost control.

Exceptional Call Monitoring allows you to declare a set of rules that will be monitored by our billing platform. If any of these rules are broken, you will be sent an e-mail declaring that exceptional use has occurred which has forced a rule to be broken.

To set an exceptional rule:

1. Log on to our online billing service which can be located on our web site in the Customer Area. Enter your account number (without the leading zero) and your password. Both of these can be found on the first page of your monthly invoice.

Once logged into our web site you will need to select Exceptional Call Traffic link from the side menu.



2. Click the New Exception button...


...and a new exception set up box appears.


3. Enter a name for the rule you need to set in the box Exception Description and complete the parameters of the rule in other boxes provided. The boxes required to be completed are based on the type of rule you need to set.

Your new rule is now set and will be monitored by our system. If the parameters are exceeded, you will be notfied by email with the full details relating to the call.

Phone Bill Analysis - Free Call Logging

All of the business calls are logged and listed. You can click on any column to sort the call data in order.


Enter specific information to filter calls by number, description, duration, cost and much more.

more on our free phone call logging service