Avaya IP Office & IP500
Phone Systems

The Avaya IP500 Telephone System

TheAVAYA IP500system can be a VoIP or circuit-switched PBX (traditional digital system)or a combination of both,supporting a total of384 users/extensions.

Key featuresinclude Internet access, remote access, ISDN30e / ISDN2e / analogue trunking and support for open standards such as QSIG, H.323 and SIP. VoIP devices and SIP trunks are supported with the addition of VCM (voice compression module) cards.

IP Office V5 (IP500) Full Product Description Document (pdf)

All Avaya 1600-series models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. The 1616 phone has 16 line appearance/feature keys and a 4-line display.

• Designed for a busy/senior users needing one-touch access and a large display.
  
  
• Supports 16 line appearances/feature keys on the phone itself and an optional 32-button expansion module can give access to a total of 48 keys / speed dial buttons.
  
  
• Support for Avaya wired and wireless headsets via an integrated headset jack.
  
  
• A context-sensitive user interface and three softkeys and a four-way navigation cluster for scrolling through local contacts list or call logs.
  
  
• The display on the 1616 has an adjustable viewing angle with four lines and 24 characters.
  
  
• Additional caller related information is displayed with active appearances for easier call handling.

Full Avaya IP500 business telephone phone system installation and project management service available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

All Avaya 1600-series models feature backlit displays, high-quality full-duplex speakerphones, and buttons that give the user easy-to-read status information. The 1608 has 8 line appearance/feature keys and a 3-line display.

• Designed for standard office workers with moderate phone usage.
  
  
• Supports 8 line appearances/feature keys with dual LEDs (red and green) on the phone.
  
  
• Support for a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
  
  
• A context-sensitive user interface and three softkeys and a 4-way navigation cluster for scrolling through local contacts list or call logs.
  
  
• The display on the 1616 has an adjustable viewing angle and measures three lines by 24 characters.

Full Avaya IP500 business telephone phone system installation and project management service available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

The Avaya IP500 1603 VoIP Telephone

All Avaya 1600-series models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. The 1603 phone has 16 line appearance/feature keys and a 4-line display.

• Designed for a medium-to-low usage positions, or as a partner phone to the Phonemanager applications
  
  
• Supports 3 line appearances/feature keys on the phone.
  
  
• Support for Avaya wired and wireless headsets via an integrated headset jack.
  
  
• The display on the 1603 has an adjustable viewing angle with 3 lines and 16 characters.
  

The Avaya IP500 9335 Analogue Business Telephone

The Avaya IP500 supports standard analogue telephone handsets, potentially reducing the capital cost of a new telephone system considerably. When used in conjuction with applications such as Phonemanager, a basic-specification low-cost telephone is all that's needed.

The Avaya 9335 supports the following features:

• Visual Message Waiting Indication
• Locking Mute Button with LED Indication.
• Last Number Redial.
• Recall Button.
• Ringer Volume Adjust.
• Ringer Indicator Light.
• Hearing Aid Compatible.
• Caller ID with 80 Memories (shows time, date & call info).
• Large 3 Line LCD Display.
• 100 Name & Number Personal Directory.
• 20 Lockable Direct Access Memories.
• Full Hands Free Working.
• Headset Port.
• DATA Port.
• Adjustable TBR Setting.
• Call Timer.
• Alphanumeric Keypad.
• Last Number Redial with 5 Memories.
  

The Avaya IP500 9330 Analogue Business Telephone

The Avaya IP500 supports standard analogue telephone handsets, potentially reducing the capital cost of a new telephone system considerably. When used in conjuction with applications such as Phonemanager, a basic-specification low-cost telephone is all that's needed.

The 9330 offers incredible value for money without compromising on quality. Its stylish new design and rugged build quality are sure to make it a popular choice for buyers on a limited budget.

Key features include:

• Triple standard message waiting (high voltage, reverse polarity & voltage drop)
• Locking mute button with LED indicator
• ELR/TBR switchable
• Last number redial
• Recall button
• Ringer volume adjust
• Ringer indicator light
• Wall mountable – no additional bracket required
• Hearing aid compatible
• Available in Black OR White

Full Avaya IP500 business telephone phone system installation and project management service available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

The Phonemanager Desktop PC Application

Avaya Phonemanager for the IP500 is an application installed on user PCs or laptops to give powerful telephony and call handling functions.

Phonemanager Lite is the free-of-charge version available for all users and is bundled with the IP500 system as standard.

Phonemanager Pro is an upgraded version with additional functions for power users.

Full Avaya IP500 installation and project management available.
Call us on 0845 634 4008 or email sales@southern-comms.co.uk

IP500 Voicemail Lite & Voicemail Pro

VoiceMail Pro includes the facilities of Voicemail Lite, adding powerful automated attendant, easy user administration tool and capacity can be raised to 30 simultaneous calls.

A single Voicemail Pro server PC can provide centralised voicemail services to multiple IP Office systems over the LAN/WAN.

Text To Speech gives user access to voice and email messages via any telephone in or remotely from the office.

An integrated Speaking Clock takes its time from the Voicemail server to minimize '123' call charges.

Full Avaya IP500 installation and project management available.
Call us on 0845 634 4008
or email sales@southern-comms.co.uk

VoiceMail Pro can call users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone.

Avaya IP500 Voicemail Options pdf

IP500 Softconsole Application

Softconsole is PC-based Windows Operator Console designed to improve operator service. The operator is able to prioritize call handling and give the appropriate response to callers. The operator maintains visibility of calls waiting to ensure that clients are greeted in a professional manner.

Scripts can be displayed according to inbound call type or caller ID, enhancing the caller's experience further.

The Call Details Panel shows call details including Caller's name, number, dialled number, dialled name, duration and status.

The Notes area displays notes or information about the call. If annotation is attached to the call, details are shown in the Notes area.

The Directory panel shows Directory entries including system phone users/extensions, hunt groups and external numbers/contacts.

The BLF panel shows individual telephone extension status for the system phones (on a call, available, do not disturb).

Call Logging with Tim Professional

Lost and Abandoned Calls
TIM Professional identifies when and where your calls are being lost and monitors your phone line usage. Do you have enough lines? Or too many? TIM Professional scrutinises your telephone traffic and can readily suggest line optimisation.

Fast and accurate
TIM Professional retrieves information in seconds. It used fast and flexible costing algorithms allowing stats to be produced within seconds of a call being made.

Avaya IP500 Contact Centre Application - Customer Call Reporter

Customer call reporting pdf

iPhonemanager Pro - VoIP Softphone Technology

One-X Mobile Client for IP500 systems

IP500 systems running IP Office 4.2 and above support the Avaya one-X Mobile Client on Windows and selected Symbian mobile cell phones.

Your mobile phone becomes an extension of the desk phone - calls simultaneously ring on both and can be answered on either.

Seamlessly shift from desk to mobile phone or mobile to desk phone while a call is in progress.

Calls placed from your mobile phone can be routed via your phone system to take advantage of least cost routing, management, reporting, and single number identity.

Maintain a single corporate voice mailbox and access advanced features like visual voicemail, corporate directory, synchronized call logs, and mid-call control (conference, transfer, call park, etc..) via the simple GUI installed onn your mobile device.

Unified communications brochure pdf

Full Avaya IP500 installation, support packages and project management available.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

IP500 Mobile Worker Licence

Provide customers and others with just your office phone number – and have all calls ring simultaneously on any other phone (mobile, remote office, home), eliminating missed calls when out of the office or away from your desk.

Key call handling features – such as transfer, conference, forward and hold – are available, even on a mobile or home phone.

• One number access
• Simultaneous ringing of mobile device when calls arrive at IP Office desk phone
• Transfer, Conference, Hold, Record Conversations
• Make calls from mobile device through IP Office
• Called party receives CLI of IP Office (called party requires CLI from local service provider)
• Email Reading and Reply using Text-To-Speech technology

For staff who are often out of the office, but don’t require a laptop, IP Office Mobile Worker (available with IP Office Preferred Edition) keeps them readily accessible.

Mobile Worker Brochure pdf

Full Avaya IP500 installation, support packages and project management available.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

Avaya IP500 Conferencing Centre Application

Full Avaya IP500 installation, support packages and project management available.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

Avaya IP500 Voice Networking

Full Avaya IP500 installation, support packages and project management available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

Avaya IP Office 406 & 412 - Version 3 systems

Version 3 systems preceeded the IP500 system (v4 & v5) and this system version is still being supported. The current 54xx and 56xx-series desk telephones are also still in production.

Many components and devices are compatible with the new IP500 systems, meaning that attractive and cost-effective upgrade options are available.

For a support contract quote, click here.

Avaya 5420 phone user guide pdf
Avaya 5410 phone user guide pdf
Avaya 5402 phone user guide pdf

Full Avaya IP500 upgrade, installation, support packages and project management available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

Avaya IP Office Version 2 systems - 403, 406 & 412

IP Office Version 2 systems were compatible with the Avaya 20xx-series telephones and this equipment is no longer supported.

We are currently offering generous part-exchange discounts for customers upgrading to the IP500 system.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

Full Avaya IP500 upgrade, installation, support and project management available.

Avaya 2030 / 2050 phone user guide pdf

Lucent Alchemy Systems - Before Avaya

Lucent Technologies originally acquired Network Alchemy as part of their incorporation of SDX, and they combined the two systems to enable INDeX owners to upgrade thier older PABX systems to the latest in convergence technology.

We are currently offering generous part-exchange discounts for Lucent Alchemy users who wish to upgrade to the IP500 system.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

The Lucent Alchemy was available in two variants:

Lucent ArgentOffice - for businesses with up to 100 extensions.

Lucent ArgentBranch - for businesses with up to 180 extensions.

Original Lucent Alchemy Brochure pdf

Full Avaya IP500 upgrade, installation, support and project management available.

Avaya 2030 / 2050 phone user guide pdf

The Original Network Alchemy System

Network Alchemy created the UK's first Convergence-biased telephone system, revolutionizing communications by giving users an easy-to-use application, which is still known and loved as Phonemanager more than a decade later.

We are currently offering generous part-exchange discounts for Lucent Alchemy users who wish to upgrade to the IP500 system.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

Network Alchemy changed the face of phone system design by incorporating traditionally "extra" features at no additional cost:

Integrated Voicemail with email integration
Integrated ISDN internet router
Integrated CTI - screen-popping Outlook
CTI user application - Phone Manager
System-to-system VoIP networking

The system also delivered caller-ID to analogue telephone handsets - a first for phone systems. The system was therefore available at a fraction of the cost of traditional PABX systems.

The Network Alchemy was available in two variants:

ArgentOffice - The original format released in 1997, designed for businesses with up to 100 extensions.

Lucent ArgentBranch - Added later for larger businesses with up to 180 extensions.

Full Avaya IP500 upgrade, installation, support and project management available.

Original Network Alchemy Brochure pdf

Avaya INDeX

Install a new IP500 system and get a generous part-exchange discount for your existing INDeX system.

INDeX owners were given the opportunity to upgrade to Alchemy systems after Lucent's takeover almost a decade ago. The Lucent Alchemy system was engineered to be compatible with INDeX telephones and a host of new features became available to the traditional PABX user:

Integrated Voicemail with email integration
Integrated ISDN internet router
Integrated CTI - screen-popping Outlook
CTI user application - Phone Manager
System-to-system VoIP networking

We are currently offering generous part-exchange discounts for SDX, Lucent and Avaya INDeX users who wish to upgrade to the IP500 system.


Call us on 0845 634 4008 or email sales@southern-comms.co.uk