- Phone Systems for Car Dealerships
- Mobility for Car Sales & Service Staff
- Customer Service Performance
- Free Advice & Technology Overview
- Free Consultancy & Phone System Design
- Phone System Evaluation & Demonstrations
- Installation & Phone User Training
- Phone System Support & Add-Ons
- Online Phone System Enquiry Form
- Audi West London - Case Study
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Car Sales and Service Staff - Always on the Move.
Maintain communications with the sales and service staff within your car dealership. |
Hot-Desking
Allow your new and used car sales teams to operate effectively in the dealing den, by using a number of hot desk telephones.
Sales staff simply log on to any telephone at any station, and they can then spend time contacting prospective customers and following up sales leads.
With serveral staff able to use the same group of telephones, save money on equipment costs. Install 5 car sales phones when you previously needed 10.
more on NEC phone systems |
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Mobile Twinning
Your mobile staff can twin their mobile phone with thier desk telephone extension at the dealership.
The phones ring simultaneously. Staff can take calls when on test drives or when walking around the dealership site. Callers can be placed on hold using the mobile phone, and transferred to other extensions if required.
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Voicemail-to-Email
Car sales and service staff can collect thier voicemail messages via your dealership's email system.
As soon as a customer leaves a voicemail message, an email is sent to the member of staff, with the message attached as an audio file.
The user can listen to the message directly on the PC/Laptop, or may prefer to dial into the telephone system remotely via a mobile phone, or perhaps pick up the message on site from any telephone connected to the system.
All of our dealership telephone systems are supplied with this functionality, which can be deployed to selected users as and when required.
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New message notification appears as a new email with caller details in the subject line.
An integrated message player allows the teacher to listen to the message either via the PC or laptop, or using a desktop telephone.
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DECT Cordless Systems
Many dealerships use DECT cordless telephone systems to ensure thier mobile staff are contactable anywhere on site, including on forecourts and in the workshops.
We provide fully integrated DECT system installation services including survey, design, implementation and support. |
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VoIP Softphone Technology
If you decide to deploy VoIP telecoms technology for your school or college phone system, you will be able to use VoIP softphones for selected teachers and staff.
The VoIP softphone application is loaded onto the laptop, transforming it into a fully integrated system telephone. No physical telephone is required. As long as the laptop has LAN connectivity, telephone communications can take place.
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Customer Service - Measuring Call Handling Performance
Measure call traffic and deliver the best customer service experience over the telephone.
MyCalls for NEC SV8100 and NEC Aspire phone systems allows dealership managers and Dealer Principals to monitor telephone call performance. |
Regular and one-off reports can be configured and prepared for presentations and management meetings.
BMW Harold Wood used MyCalls to improve answering performance, reduce abandoned calls and remove need for an additional receptionist.
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Free & Best Advice for Car Dealers and the Auto Trade
We make it our business to keep you informed and up-to-date with car dealership phone systems technology. Our product range covers all areas and forms of telephony in auto trade, and therefore we have nothing to hide and no "axe to grind" when it comes to recommending new car dealership phone systems and solutions to you. We make sure you get best advice, always.
This initially involves explaining phone system and telecoms technology to you in plain English, usually over a cup of coffee or two! We also cover your current dealership phone system equipment and architecture, and focus on how you want your business to communicate in the future.
After our initial meeting, you have a good basic understanding of what can (and can't) be achieved with the telecoms technology available for the auto trade. You will have an overview of the phone system market and will be ready to make informed decisions on what aspects you need for your next telephone system. |
The 125-extension telephone system at the Mercedes Benz of Bristol dealership incorporates ISDN and DECT telecoms technologies, and was designed after much consultation and
site surveys.
State-of-the-art telephone systems can operate with both TDM and VoIP architectures, but which is best for your dealership? We provide free, unbiased advice on phone system architecture for car dealers and auto traders, and you decide what's best for your business.
Your initial advisory meeting, consultancy, site surveys and reports / proposals are provided to you FREE OF CHARGE.
Get the best advice on car dealer phone systems, the telecoms marketplace and telecoms technology. |
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Free Dealership Phone System Consultancy and Design
We begin with taking a close look at your current dealership business telecoms set-up. We provide full site service audits to design the best telephone line structure, and free engineering surveys to ascertain how your new system will be connected. Cabling in car dealerships can be complex, widespread and confusing - we are highly experienced with auto trade cabling projects.
With a detailed knowledge of your current arrangements and how your dealership needs to communicate, we can then decide whether to use ISDN or SIP, whether your phone system architecture will be VoIP or TDM, or perhaps even a combination.
The Splicecom Maximiser phone system has been installed in many car dealerships and uses VoIP technology. Our consultancy service will help determine whether VoIP is right for your business.
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All of our findings and recommendations are presented in a full written report, which includes costs for implementing the changes and, very frequently, the ongoing cost savings you're likely to make. More often than not, older car dealership telephone systems operate with too many lines and are costly to maintain. Revised phone line structures combined with new business phone systems often justify themselves with lower running costs.
Our design and consultancy service is free of charge, and is part of the sales and evaluation service we provide to all of our car dealerships and auto trade sector customers. |
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Phone System Evaluation
If you decide to shortlist us as a potential supplier of the new phone system for your dealership, it's likely that you'll want to see the system before you make your final decision.
Mobile Demonstration Kits
Make your decision and involve key team members without needing to arrange costly days out. We can visit
you at your dealership and demonstrate telephone systems to you. We simulate phone calls, call holding/transfer, voicemail and many other useful features that you may not have thought about.
On Site Loan / Trials
We can leave a demo system at your business to help you show the system to a larger number of staff.
Sometimes customers have in-house integration expertise and like to "play" with the system to see what can be achieved.
Local Reference Sites
We can arrange a reference site visit for you to view a car dealer phone system in action. You can talk to and ask questions of other car dealer telephone users directly.
If you prefer, we can provide you with telephone numbers if you would like to simply call them and talk over the telephone. |
Birmingham Lamborghini deliver high levels of customer service to it's clients, and rely on an efficient communications system for thier dealership.
Manufacturers Visits
NEC, Avaya and Splicecom all have on-site phone system demonstration suites, fully equipped to display any aspect of telecoms for the auto trade. Let us know and we'll make all the arrangements for you to attend a phone system demonstration at any or all of them.
To book a demonstration, call us on 0845 634 4008 or
email sales@southern-comms.co.uk
view the NEC SV8100 phone demonstration
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Car Dealer Phone System Installation
and User Training
All dealership phone systems are installed by our fully trained & accredited phone system engineers.
Step 1 - Planning / Programming Meeting
We begin the installation process by holding a detailed meeting at your dealership with you to discuss and confirm the requirements of the new dealership telephone system.
A telephone system configuration is agreed upon, and dates/timings are set for staff training and system swap-over.
Step 2 - Phone System Installation
Your new dealership telephone system is installed and tested. Our systems can be wall, floor or rack-mounted, the location of which would have been discussed during the sales process.
Step 3 - Staff Training
Temporary telephones are installed in a meeting room or temporary training area which you designate. All of the telephone users will be fully trained, and we issue phone system training notes and phone manuals as required.
Step 4 - Phone System Swap-Over
We swap to your new phone system out of dealership hours, during the course of an evening or weekend. All crucial system aspects will be operational and tested before we leave site. |
With careful planning we installed the new telephone system for the Bentley Manchester dealership. Everything was tested and ready when the staff moved in.
Step 5 - Hand-holding
We return to the dealership on the day after phone system swap-over to ensure everything is well, make changes if requested, and complete any non-essential configuration or installation work.
Peace of Mind
All of our phone system engineers have completed and passed the full training and accreditation courses
provided by our manufacturers and hold the necessary certification to install, configure and maintain business telephone systems.
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Need a new phone system for your Car Dealership?
Get started by completing our easy phone system enquiry form.
Or simply call us on 0845 634 4008 or email sales@southern-comms.co.uk |
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West London Audi Gets Connected
Southern Communications helped the world’s biggest Audi dealership to get up and running with a complete NEC communications solution.
Specialist and prestige car retailer Sytner recently opened the dealership in a landmark building next to the busy M4 in West London.
West London Audi Staff need to communicate effectively across the 190,000 feet of floor space and seven floors, and Southern Comms installed the latest NEC SV8100 telephone system.
Ray Campbell, Head of Business, wanted a phone system that would meet his standards for customer service without being complex.
“Southern Comms made sure our phones were in and running in plenty of time before the doors opened for business. It all went in without a hitch, even after we changed the specification at the last minute. The phones look modern and they’re easy to use – it’s just what we need.”
find out more
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The new Audi West London dealership building spans an impresive 7 floors, two of which are below ground.
An NEC SV8100 phone system delivers telecoms to all locations via an extensive structured cabling system.
view the NEC SV8100 phone demonstration
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