Business Phone System Support From Southern Communications
We provide in-house fully accredited support and maintenance for the UK's three leading business phone system providers. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.

Telephone System Maintenance & Support Services Overview

Faulty equipment is replaced with new
If your phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement telephone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.

Free Phone System Changes and Alterations
You will no doubt change your phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.
If you need to make occasional changes, we are happy to do them for you FREE OF CHARGE using our remote access facilities. We'll connect to your system from our support department and make the changes remotely.

Software Upgrades
Manufacturers release new software levels regularly. We will keep your system updated with the latest software and technology whilst a maintenance contract is in place.

Over-the-Phone Support
We are happy to provide over-the-phone support for customers with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.

Additional Equipment
We provide preferential rates and levels of service to maintenance customers who wish to purchase additional phone system equipment as thier business grows.

Resolving Disputes - Testing
We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.

Why Bother With Maintenance?
Maintenance is the proven cost-effective option in the long term. If you do "opt out", we can support you on a time-and-materials basis.

Fully Accredited Avaya Maintenance and Support

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for the following Avaya business phone systems:

Avaya IP500

Avaya IP Office 406

Avaya IP Office 412

Avaya IP Office Small Office Edition

Best advice, always
As part of our maintenance service, technical advice on phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Free Remote Programming
Phone system programming changes will be an occasional necessity as your business develops, and to make this easy we do not charge for remote minor reprogramming, although we do ask for a lead time of 7-10 working days to complete any requests, as phone system faults always take priority. Major alterations, expansions and phone system relocations normally mean involving your account manager, who will meet with you to discuss your plans and provide you with good up-to-date advice.

Remote Diagnostics
Most telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.

Complete our online maintenance quote request form for:

IP500 Phone System Support

IP Office 406 / 412 Telephone System Maintenance

If you are looking for a new phone system maintenance provider, please let us provide you with a quote.

Just call our Support Department
on 0845 056 7678, or click on your phone system to fill out our easy online maintenance quote form.

Complete our online maintenance quote request form for:

NEC SV8100 Phone System Support

NEC Aspire Telephone System Maintenance

NEC XN120 System Maintenance


NEC / Nitsuko DXE Phone System Support

Just call our Support Department on 0845 056 7678, or click on your phone system to fill out our easy online maintenance quote form.

Fully Accredited Splicecom Maintenance and Support

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for the following Splicecom business phone systems:

Splicecom Maximiser 4100

Splicecom Maximiser 4140

Splicecom Maximiser 5100

Splicecom Maximiser 5108

Best advice, always
As part of our maintenance service, technical advice on phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Free Remote Programming
Phone system programming changes will be an occasional necessity as your business develops, and to make this easy we do not charge for remote minor reprogramming, although we do ask for a lead time of 7-10 working days to complete any requests, as phone system faults always take priority. Major alterations, expansions and phone system relocations normally mean involving your account manager, who will meet with you to discuss your plans and provide you with good up-to-date advice.

Remote Diagnostics
Most telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.

Complete our online maintenance quote request for support services covering all Splicecom Maximiser phone system models and equipment

If you are looking for a new phone system maintenance provider, please let us provide a quote.

Just call our Support Department
on 0845 056 7678, or email us