NEC UNIVERGE®
SV8100
Telephone Systems

NEC UNIVERGE SV8100 TELEPHONE SYSTEM

The NEC SV8100 Communications Server - A state-of-the-art VoIP Hybrid Telephone System. It is a fully scalable, reliable, fully-featured communications solution to meet a growing business's needs.

• Converged communications - data, multimedia and voice over one network
• Enhanced management - easy in-house alterations
• Investment protection - Phones are backward-compatible
• Pure IP with the flexibility to support TDM - providing a clear migration path. Use TDM and VoIP technology on the same system.
• Easily accessed PC applications and management tools
• Easy-to-learn intuitive interfaces and applications
• Ability for staff/customers to reach the right resources with one call
• Security with a high-level of Quality of Service
• Easy-to-use telephones with one-touch feature access.

View NEC's Online DT Handset Demonstration

Download the NEC SV8100 Phone System Brochure

Full business phone system installation and project management service available.
Call 0845 634 4008 or email sales@southern-comms.co.uk

NEC UNIVERGE SV8100 SMB SMALL BUSINESS TELEPHONE SYSTEM

The NEC SV8100 Communications Server - A state-of-the-art VoIP Hybrid Telephone System. It is a fully scalable, reliable, fully-featured communications solution to meet a growing business's needs.

• Converged communications - data, multimedia and voice over one network
• Enhanced management - easy in-house alterations
• Investment protection - Phones are backward-compatible
• Pure IP with the flexibility to support TDM - providing a clear migration path. Use TDM and VoIP technology on the same system.
• Easily accessed PC applications and management tools
• Easy-to-learn intuitive interfaces and applications
• Ability for staff/customers to reach the right resources with one call
• Security with a high-level of Quality of Service
• Easy-to-use telephones with one-touch feature access.

View NEC's Online DT Handset Demonstration

Download the NEC SV8100 Phone System Brochure

Full business phone system installation and project management service available.
Call 0845 634 4008 or email sales@southern-comms.co.uk

• 7.5" colour touch screen LCD
• Backlit keypad & screen
• Security lock key
• XML open interface - integrates into other applications
• Hands free / speaker phone
• Headset compatible
• Easy to use soft keys / LCD prompts
• Directory dial: 1000 system, 1000 group, 10 personal, 600 phone book
• Navigation wheel
• Call history
• Wall mountable

Download NEC SV8100 Handsets Brochure
Download NEC SV8100 Handsets Data Sheet
Download Handset User Guide

• User-friendly LCD function screen
• Ideal for hotdesking
• Backlit keypad
• Hands free / speaker phone
• Headset compatible
• Easy to use soft keys / LCD prompts
• Directory dial: 1000 system, 1000 group, 10 personal, 600 phone book
• Navigation wheel
• Call history
• Wall mountable

Download NEC SV8100 Handsets Brochure
Download NEC SV8100 Handsets Data Sheet
Download Handset User Guide

Available in standard TDM (wired) or VoIP variants.

• 24 fully programmable function keys
• Backlit keypad
• Hands free / speaker Phone
• Headset compatible
• Easy to use soft keys / LCD Prompts
• Directory dial: 1000 system, 1000 group, 10 personal, 600 phone book
• Navigation wheel
• Call history - recieved, made and missed call lists
• Wall mountable, fully height/angle adjustable

For business phone system installation:
Call 0845 634 4008
or email sales@southern-comms.co.uk

Download NEC SV8100 Handsets Brochure
Download NEC SV8100 Handsets Data Sheet
Download Handset User Guide

• 24 fully programmable function keys
• Backlit keypad
• Hands free / speaker Phone
• Headset compatible
• Easy to use soft keys / LCD Prompts
• Directory dial: 1000 system, 1000 group, 10 personal, 600 phone book
• Navigation wheel
• Call history - recieved, made and missed call lists
• Wall mountable, fully height/angle adjustable

For business phone system installation:
Call 0845 634 4008
or email sales@southern-comms.co.uk

Download NEC SV8100 Handsets Brochure
Download NEC SV8100 Handsets Data Sheet
Download Handset User Guide

NEC DT310 / DT710 6 & 2-button Handsets

Available in standard TDM (wired) or VoIP variants, the DT310 (TDM) and DT710 (VoIP) entry-level keystations provide a cost-effective solution for users needing efficient and easy communications.

• 2 or 6 fully programmable function keys
• LCD display with interactive menu (6-button only)
• Hands free / speaker Phone
• Headset compatible
• Easy to use soft keys / LCD Prompts
• Directory dial: 1000 system, 1000 group, 10 personal, 600 phone book
• Call history - recieved, made and missed call lists
• Wall mountable, fully height/angle adjustable

View NEC's Online DT Handset Demonstration

Download NEC SV8100 Handsets Brochure
Download NEC SV8100 Handsets Data Sheet
Download Handset User Guide

Full business phone system installation and project management service available. Call 0845 634 4008 or email sales@southern-comms.co.uk

NEC MyCalls Call Logging

FREE 12-MONTH EVALUATION LICENSE
WITH EVERY NEC SV8100 SYSTEM

MyCalls provides live and historical phone system management information.

MyCalls logs every call made to and from your phone system, including missed or abandoned phone calls. Useful data is stored on phone call activity, for example source and destination telephone numbers, duration of calls, time of calls, user/extension activity and caller waiting times.

The visual display can show a range of live call statistics - as they happen. Cumulative totals of incoming, outgoing or abandoned calls, average time to answer can be displayed and much more. It is easily customised to draw attention to business-critical call information.

Standard and custom reporting tools allow you to manage call traffic and reduce abandoned calls.

MyCalls provides standard pre-configured reports, and a simple wizard allows you to customise them or create bespoke call traffic historical data.

download the MyCalls brochure

Full SV8100 business telephone phone system installation and project management service available.
Call us on 0845 634 4008 or email sales@southern-comms.co.uk

• Manage your calls, voiceails, faxes and emails with Microsoft Outlook.
• View information on current calls, missed calls, voice messages and faxes.
• See the status of an active call i.e. Held, Parked, Transfer or Forwarded.
• Integrate your message greetings with Microsoft Outlook Calendar.
• Phonebook provides customizable directory of phone and email contacts
• Presence shows the status and availability of all staff.
• New call alert with option to answer or redirect to voice messaging.
• Record phone conversations directly into your voicemail.

View the full UCB demonstration


download UCB brochure


Full installation and project management service available. Call 0845 634 4008
or email sales@southern-comms.co.uk

download the UCB concole sales data sheet (pdf)

NEC's UCB Operator console for the SV8100 system is the most powerful and efficient tool for telephonists handling high volumes of telephone calls in large organizations. Download the brochure, or contact us on 0845 634 4008 for a demonstration of UCB's capabilites.

MyCalls gives a detailed real-time view not just of agent activity but also key service parameters like callers in queue and call waiting times. To ensure service levels are maintained supervisors can log additional agents into ACD queues from their own teams or from other departments. This is all arranged simply and quickly from the supervisor’s MyCalls desktop for supervisors and can be displayed on a plasma screen with the MyCalls Wallboard.

An Agent Control toolbar on every agent’s desktop enables them to log in and out of ACD queues and display their current status.

download the MyCalls brochure

UCB - Unified Communications for Business

CT Control allows managers to maximise efficiency of their contact centre by allowing them to control phone, email, fax and web initiated requests.

Information is presented including caller name and phone number, the queue the call is coming from, wait time, and any special notes if available.

Agents can also view each other’s performance, encouraging them to become more goal-oriented and require less supervision.
Managers always have a clear picture of all contact centre activity with real-time agent statistics.

download the UCB Contact Centre data sheet (pdf)

NEC MyCalls Call Recording

• Secure Access - Recording, playback & storage are totally secure with rapid call identification.

• Improve Dispute Resolution - An accurate record of disputed facts assists faster, amicable resolution saving time and money.

• More Effective Training - Listening to and analysing what was actually said during a call cuts training times & improves performance.

download the MyCalls brochure

Full NEC SV8100 business telephone phone system installation and project management service available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

Recorded calls are easy to export and e-mail as .mp3 or .wav files. These are encrypted to ensure they are tamper proof. Calls can be archived to disc or other storage devices and for added security they can only be replayed on MyCalls Call Recorder when they are recovered.

NEC SV8100 Mobile Extension

Phone System functionality straight to your mobile phone.

The SV8100 Mobile Extension feature allow you to be in when you’re out. Your mobile gives you access to system features while you’re on the move.

Best of all, the Mobile Extension feature is at no extra cost to the SV8100! You can be more reachable and maintain high customer service levels at all times.

Save on voicemails, save on call backs and stop playing ‘telephone tennis’. What’s more, you can be contacted on the same extension number.

• FREE feature with all SV8100 phone systems.

• Reduce abandoned calls, increase customer retention.
• Work away from your desk with your same extension number.
• Access system in-call features away from the office
• Maintain high service levels when on the move

Full NEC SV8100 business telephone phone system installation and project management service available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

Mobile Extension Supported Phone System Features:

• Conference Call
• Caller ID
• Call Waiting & Call Forward
• Paging
• Hold & Transfer
• Speed dialling
• Voicemail access
• Camp On / Call-back

NEC SV8100 Bluetooth Cordless

Bluetooth Handset Option -
Available as an add-on adapter for all DT330 and DT730 series key telephones.

The bluetooth phone handset adapter provides fully-featured phone functionality via function keys and an LCD display, which are replicated on the main desk telephone. The mobile user therefore has all of the easy one-touch feature access when on the move.

• Class 1 Bluetooth – 50 metre range
• 8 programmable keys on handset
• Backlit keypad and display
• Same user interface as the display phone
• Directory dial key: 1000 system, 1000 group, 10 personal, 600 phone book
• Navigation wheel
• Call history

View NEC's Online DT Handset Demonstration
Download NEC SV8100 Handsets Brochure
Download NEC SV8100 Handsets Data Sheet
Download Handset User Guide

Full NEC SV8100 business telephone phone system installation and project management service available.

Call us on 0845 634 4008
or email sales@southern-comms.co.uk

NEC SV8100 Executive Mobile

UCB’s Executive Mobile module consists of two complementary applications:

• Cellular Application - Offering desktop functionality on your mobile phone.

• Web Portal browser application - Provides alternative access to office communications for all your mobile workers from their home, hotel or laptop browser.

Features

• One contact number - Increase reachability with a single number wherever you are.
• UCB Phonebook - Direct access to the company directory - no more multiple contact lists.
• Presence - See a colleague's availability in the office before you call - no more wasted time or phone tag. You can also remotely control your Presence availability information, to tell callers when you’re contactable or not.
• Handset Transfer - Seamlessly transfer a call from your deskphone to your mobile with one easy click if you need to leave the office in a rush.
• Access to messages - Voice messages, faxes and emails can all be retrieved from your mobile, plus the call history of your desk phones for missed calls.
• SMS - Texting option available for in-house colleagues.

download the full UCB brochure

Full NEC SV8100 business telephone phone system installation and project management service available.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

NEC SV8100 IP DECT

10 reasons to Use DECT for User Mobility on Site
1 It’s proven and reliable. Business Mobility IP DECT builds on proven and mature technology
2 It’s scalable. NEC IP DECT is scalable for 1 to 256 Access Points, and even beyond
3 It is very competitively priced when compared to other market DECT telephone systems.
4 It’s integrated. It offers all the relevant features users expect from business telephones
5 Easy deployment and management. Call encryption and security are standard. IP DECT also comes with powerful management tools and the handset software can be downloaded via wireless technologies
6 Rich choice of DECT phone terminals. Every user/profile has a specific telephone handset and a choice of DECT telephony features and applications
7 Take handset to other locations. With IP DECT the phone handset will subscribe automatically in other locations allowing users to stay reachable under the same number
8 Makes Unified Communications a reality. All IP DECT phone handsets share the same central system directory, which is always up-to-date. The phone system directory even shows the presence of the required person
9 Powerful messaging to alarm and alert staff. Alarms and text messages will alert staff, helping them to respond immediately to emergencies
10 Protects investment. NEC SV8100 IP DECT uses open standards such as the open messaging interface, the SIP protocol, the GAP compatibility for the handsets and much more.

Full range of DECT handset options available

download the NEC SV8100 DECT brochure

Full NEC SV8100 business telephone phone system installation and project management service available.

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

NEC NEAX 2000 IPS PHONE SYSTEMS

In 2000, Southern Communications installed the first dealer-provided NEC NEAX 2000 telephone system in the UK.

The NEAX remains popular with corporate organisations and advanced contact centres.


Contact us for generous part-exchange discounts on all existing NEC NEAX 200 and IPS telephone systems

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

Full business telephone phone system installation and project management service available.

PLESSEY PKS2 & GPT MASTERLINE

The Plessey PKS2 was an early keysystem-type phone system manufactured by Nitsuko Corporation and sold in the UK by Mercury Communications (known as the Mercury Trinity) and GPT/Plessey. BT also sold early PKS2 systems under the BT Merlin name. These systems were advanced keysystems with very powerful and easy-to-use functions, accessible via one-touch feature keys on the telephone handsets.

These systems proved very popular and many are still in use today due to thier efficient operation and reliability.

The Plessey PKS2 was superceeded by the GPT Masterline DXE phone system, which in turn was superceeded by the Nitsuko/NEC DXE system, first released in 1995.

Users of these telephone systems often discover that the transition to a new NEC SV8100 system is very easy, as the features they are used to using are still available, even with the latest state-of-the-art technology in use.

Contact us for generous part-exchange discounts on all existing Mercury, BT, Plessey, GPT and DXE phone systems

Call us on 0845 634 4008 or email sales@southern-comms.co.uk

Full business telephone phone system installation and project management service available.