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Most NEC telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team can also provide quotes for items such as extra telephones, headsets and other peripherals. Simply email firstname.lastname@example.org. with your request.
Phone system maintenance is the proven cost-effective option for a continued trouble-free NEC phone system in the long term. If you do “opt out”, we can support you on a time-and-materials basis.
As part of our maintenance service, technical advice on NEC phone systems will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.
More information on NEC systems can be found on our product pages
Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for all NEC business phone system.
NEC Telephone systems are the UK’s most advanced business phone systems. NEC parts and telephones are fully available from our huge telecoms equipment stock, and maintenance and support is fully available at competitive costs.
The flexible telecoms architecture means it can support traditional telephony and the latest VoIP telephony and is fully scalable to meet the needs SME and large corporate businesses
ISDN, Analogue and SIP trunk connections are all supported.Southern Communications have won a number of awards including award for Engineering Excellence for quality of maintenance and support provided for NEC phone systems.
NEC telephone systems has a number of advanced software applications that operate with the phone system, such as MyCalls and MyPhone.
MyCalls is an advanced phone call logging application that can be upgraded to provide full contact centre and call recording functions.
MyPhone is a PC-based telephone assistant application, designed to provide phone users with additional telecoms functions via the click of a mouse.
We provide full support for these applications as part of your NEC maintenance agreement. Software can be supplied and installed if your business needs to improve telecoms productivity.
We have been installing and supporting the NEC systems since 2004.
We provide comprehensive in-house fully accredited support and maintenance for NEC business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.
All of our NEC support engineers are employed directly by Southern Communications.
Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.
Due to the volume of equipment we provide, NEC system reliability and our premier partner status with NEC Infrontia, our annual fees for support are lower than our competitors.
All of our maintenance customers benefit from free programming. If you require small changes to be made to your NEC phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.
If your NEC phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement NEC phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.
You will no doubt change your NEC phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.
If you need to make occasional changes, we are happy to do them for you FREE OF CHARGE using our remote access facilities. We’ll connect to your system from our support department and make the changes remotely.
NEC continue to release new software levels for their phone systems. We will keep your phone system updated with the latest software and technology whilst a maintenance contract is in place.
We are happy to provide over-the-phone support for customers with technical queries, or who have their own in-house system programming software, perhaps needing a little guidance as they make their own changes.
We provide preferential rates and levels of service to maintenance customers who wish to purchase additional phone system equipment as their business grows.
We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.
The NEC Telephone Systems powerful easy-to-use desktop applications with advanced mobility, conferencing and networking features make the NEC the choice for business.
Southern Communications have been supplying, installing and supporting NEC telephone systems since 1995, and are a fully accredited NEC Premier Business Partner for implementation and support of the full range of NEC Systems; NEC SV9100, NEC UNIVERGE 3C, NEC SL1100, NEC SV8100, NEC Aspire, NEC XN120