Maintenance and Support for NEC Aspire Telephone Systems

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for NEC Aspire business phone systems.

We have been installing and supporting NEC Aspire telephone systems since they were first available in 2003, and we installed the UK's first NEC Aspire phone system.

NEC Aspire VoIP Phone Systems. The NEC Aspire was released in 2003, and is the UK's first true VoIP hybrd. NEC Aspire parts and telephones are still fully available, and maintenance and support for the Aspire system is therefore still fully available and at competitive costs. The Aspire's unique dual-backplane telecoms architecture means it can support traditional telephony and the latest VoIP telephony simulataneously for up to 512 devices. The NEC Aspire supports all phone line technologies - ISDN, Analogue and SIP trunks. Southern Communications won NEC's coveted engineering excellence award in 2008 for quality of maintenance and support provided for NEC Aspire phone systems.

NEC Aspire Application Support The NEC Aspire has a number of advanced software applications that operate with the phone system, such as MyCalls and MyPhone. MyCalls is an advanced phone call logging application that can be upgraded to provide full contact centre and call recording functions. MyPhone is a PC-based telephone assistant application, designed to provide phone users with additional telecoms functions via the click of a mouse. We provide full support for these applications as part of your NEC Aspire maintenance agreement. Software can be supplied and installed if your business needs to improve telecoms productivity. >> full product information on the NEC Aspire system

In-House Phone System Engineers and Programmers

We provide comprehensive in-house fully accredited support and maintenance for NEC Aspire business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.

All of our NEC Aspire support engineers are employed directly by Southern Communications.

Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.

Competitive NEC Aspire Maintenance & Support Costs

Due to the volume of equipment we provide, NEC Aspire system reliability and our premier partner status with NEC Infrontia, our annual fees for support Aspire systems are lower than our competitors.

Free NEC Aspire System Remote Programming & Alterations

All of our maintenance customers benefit from free programming. If you require small changes to be made to your Aspire phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.

Faulty equipment is replaced with new

If your Aspire system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement NEC telephones and equipment with associated labour are free when you have a maintenance contract with us. Telephone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your Aspire.

Free NEC Aspire Phone System Changes and Alterations via Remote Access

You will no doubt change your Aspire phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.

If you need to make occasional changes, we are happy to do them for you FREE OF CHARGE using our remote access facilities. We'll connect to your Aspire system from our support department and make the changes remotely.

Software Upgrades

NEC continue to release new software levels for the Aspire system. We will keep your telephone system updated with the latest software and technology whilst a maintenance contract is in place.

Over-the-Phone Support

We provide over-the-phone support for customers with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.

Additional Equipment

We provide preferential rates and levels of service to maintenance customers who wish to purchase additional NEC Aspire system equipment as thier business grows.

Resolving Disputes - Testing

We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.

Why Bother With Maintenance?

Telephone system maintenance is the proven cost-effective option for a continued trouble-free NEC Aspire in the long term. If you do "opt out", we can support you on a time-and-materials basis.

Best advice, always

As part of our maintenance service, technical advice on NEC Aspire telephone systems will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Remote Diagnostics

Most NEC Aspire telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.