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Remote Diagnostics
Most Nitsuko DXE telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.

Why Bother With Maintenance?
Phone system maintenance is the proven cost-effective option for a continued trouble-free NEC phone system in the long term. If you do "opt out", we can support you on a time-and-materials basis.

Best advice, always
As part of our maintenance service, technical advice on NEC DXE phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Maintenance and Support for NEC DXE Phone Systems

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for the NEC and Nitsuko DXE phone systems.

The NEC DXE was released in 1995, and is still one the UK's most advanced keysystem-biased business phone systems. Used NEC DXE parts are available from our telecoms equipment stock, and maintenance and support for the DXE is available from us at competitive costs.

Southern Communications are one of only 3 premier business partners for NEC phone system services in the UK, winning NEC's coveted engineering excellence award in 2008 for quality of maintenance and support provided for NEC phone systems.

We have been installing and supporting the Nitsuko / NEC DXE system since it was first released in 1995.

In-House Phone System Engineers and Programmers
We provide comprehensive in-house fully accredited support and maintenance for NEC and Nitsuko DXE business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.

All of our NEC DXE support engineers are employed directly by Southern Communications.

Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.

Competitive NEC / Nitsuko DXE Maintenance & Support Costs
Due to the volume of equipment we provide, NEC DXE system reliability and our premier partner status with NEC Infrontia, our annual fees for support DXE systems are lower than our competitors.

Free NEC DXE System Remote Programming & Alterations
All of our maintenance customers benefit from free programming. If you require small changes to be made to your DXE phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.

DXE Phone System Maintenance & Support Services Overview

Faulty equipment is replaced with new

If your DXE phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement NEC phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.

Free Nitsuko NEC DXE Phone System Changes and Alterations via Remote Access

You will no doubt change your DXE phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.

If you need to make occasional changes, we are happy to do them for you FREE OF CHARGE using our remote access facilities. We'll connect to your system from our support department and make the changes remotely.

Over-the-Phone Support

We are happy to provide over-the-phone support for customers with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.

Additional Equipment

We provide preferential rates and levels of service to maintenance customers who wish to purchase additional NEC DXE phone system equipment as thier business grows.

Resolving Disputes - Testing

We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.

NEC DXE useful sites and downloads

Change the extension name on your DXE phone

Set the time on your DXE phone system

NEC / Nistuko DXE telephone handbook

NEC Nitsuko DXE Brochure

NEC Nitusko DXE User Training Notes

The NEC DXE Telephone System was the UK's most popular keysystem-biased telephone system from 1995 to 2005. Powerful easy-to-use telephones and networking features made the NEC & Nitsuko DXE the choice for business, and many hundreds of DXE systems continue to be used today.
Southern Communications have been supplying, installing and supporting NEC telephone systems since 1995, and are a fully accredited NEC Premier Business Partner for implementation and support of the NEC DXE, NEC Aspire, NEC SV8100 and NEC Xn120 phone systems.

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Copyright 2009,2010 Southern Communications. Telephone: 0845 634 4008 facsimile 08450 567700 email: sales@southern-comms.co.uk
Registered address: Glebe farm, Down Street, Dummer, Basingstoke, Hampshire, RG25 2AD. UK Company No. 1328040. VAT Registration Number GB 491 5119 43

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