NEC Xn120
Small Business Phone System Maintenance & Support

XN120 Clock Setting Guide

We provide remote and field-based maintenance and support services for NEC Xn120 small business telephone systems.

Complete and submit our easy online maintenance form below and we'll send you a quote for providing NEC Xn120 business telecoms support.

NEC XN120 Maintenance Fill out our easy form and see how much you can save on support for your phone system
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Xn120 Remote Diagnostics

Most NEC Xn120 small business telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.

Maintenance and Support for NEC Xn120 Small Business Telephone Systems

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for the NEC Xn120 small business phone systems.

The NEC Xn120 is one the UK's most advanced keysystem-biased small business phone systems. Used NEC Xn120 parts are available from our telecoms equipment stock, and maintenance and support for the Xn120 is available from us at competitive costs.

Southern Communications are one of only 3 premier business partners for NEC phone system services in the UK, winning NEC's coveted engineering excellence award in 2008 for quality of maintenance and support provided for NEC phone systems.

We have been installing and supporting the Nitsuko / NEC DXE system since it was first released in 1995.

In-House Phone System Engineers and Programmers
We provide comprehensive in-house fully accredited support and maintenance for NEC Xn120 small business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.

All of our NEC Xn120 support engineers are employed directly by Southern Communications.

Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.

Competitive NEC Xn120 Maintenance & Support Costs
Due to the volume of equipment we provide, NEC DXE system reliability and our premier partner status with NEC Infrontia, our annual fees for support Xn120 systems are lower than our competitors.

Free NEC Xn120 System Remote Programming & Alterations
All of our maintenance customers benefit from free programming. If you require small changes to be made to your DXE phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.

NEC Xn120 Phone System Maintenance & Support Services Overview

Faulty equipment is replaced with new
If your NEC Xn120 phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement NEC phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.

Free NEC Xn120 Phone System Changes and Alterations via Remote Access
You will no doubt change your Xn120 phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.

If you need to make occasional changes, we are happy to do them for you FREE OF CHARGE using our remote access facilities. We'll connect to your system from our support department and make the changes remotely.

Software Upgrades

NEC continue to release new software levels for the Xn120 phone system. We will keep your phone system updated with the latest software and technology whilst a maintenance contract is in place.

Over-the-Phone Support

We are happy to provide over-the-phone support for Xn120 users with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.

Additional NEc Xn120 Equipment

We provide preferential rates and levels of service to maintenance customers who wish to purchase additional NEC Xn120 phone system equipment as thier business grows.

Resolving Disputes - Xn120 Phone System Line Testing

We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.

Why Bother With Maintenance?
Phone system maintenance is the proven cost-effective option for a continued trouble-free NEC phone system in the long term. If you do "opt out", we can support you on a time-and-materials basis.

Best advice, always
As part of our maintenance service, technical advice on NEC DXE phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Southern Communications have been supplying, installing and supporting NEC telephone systems since 1995, and are one of only 3 premier partners in the UK. We also won the coveted NEC Engineering Excellence and Premier Partner Of The Year awards in 2008/2009 for outstanding sales and service.

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Copyright 2009,2010 Southern Communications. Telephone: 0845 634 4008 facsimile 08450 567700 email: sales@southern-comms.co.uk
Registered address: Glebe farm, Down Street, Dummer, Basingstoke, Hampshire, RG25 2AD. UK Company No. 1328040. VAT Registration Number GB 491 5119 43

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NEC Xn120 Small Business Phone System Maintenance & Support

NEC XN120 Maintenance