Phone Systems For Solicitors and Accountants
Sales, installation and support for the UK's leading telephone system manufacturers.

Free & Best Advice for Practices in the Legal and Financial Sectors

We make it our business to keep you informed and up-to-date with phone systems technology relevant to Solicitors and accountancy practices. Our product range covers all areas and forms of telephony in the financial and legal trades, and therefore we have nothing to hide and no "axe to grind" when it comes to recommending new phone systems and solutions to Solicitors and accountancies. We make sure you get best advice, always.

This initially involves explaining phone system and telecoms technology to you in plain English, usually over a cup of coffee or two! We also cover your current practice phone system equipment and architecture, and focus on how you want your business to communicate in the future.

After our initial meeting, you have a good basic understanding of what can (and can't) be achieved with the telecoms technology available for the legal and financial sector. You will have an overview of the phone system market and will be ready to make informed decisions on what aspects you need for your next telephone system.

Clifton Ingram Solicitors use NEC telephone systems in thier Wokingham and Reading branches.

State-of-the-art telephone systems can operate with both TDM and VoIP architectures, but which is best for your practice? We provide free, unbiased advice on phone system architecture for car dealers and auto traders, and you decide what's best for your business.

Your initial advisory meeting, consultancy, site surveys and reports / proposals are provided to you FREE OF CHARGE.

Get the best advice on Solicitor and Accountants phone systems, the telecoms marketplace and telecoms technology.

Phone System Consultancy and Design for Legal and Financial Practices

We begin with taking a close look at your current practice telecoms set-up. We provide full site service audits to design the best telephone line structure, and free engineering surveys to ascertain how your new system will be connected. Cabling in Solicitors and accountants' premises can be complex, widespread and confusing - we are highly experienced with cabling projects in both new and older practice buildings.

With a detailed knowledge of your current arrangements and how your practice needs to communicate, we can then decide whether to use ISDN or SIP, whether your phone system architecture will be VoIP or TDM, or perhaps even a combination.

All of our findings and recommendations are presented in a full written report, which includes costs for implementing the changes and, very frequently, the ongoing cost savings you're likely to make. More often than not, older legal and financial practice telephone systems operate with too many lines and are costly to maintain. Revised phone line structures combined with new business phone systems often justify themselves with lower running costs.

Our design and consultancy service is free of charge, and is part of the sales and evaluation service we provide to all of our Solicitors and Accountancy firms.

Phone System Evaluation
If you decide to shortlist us as a potential supplier of the new phone system for your practice, it's likely that you'll want to see the system before you make your final decision.

Mobile Demonstration Kits
Make your decision and involve key team members without needing to arrange costly days out. We can visit you at your practice offices and demonstrate telephone systems to you. We simulate phone calls, call holding/transfer, voicemail and many other useful features that you may not have thought about.

On Site Loan / Trials
We can leave a demo system at your practice to help you show the system to a larger number of staff. Sometimes customers have in-house integration expertise and like to "play" with the system to see what can be achieved.

Local Reference Sites
We can arrange a reference site visit for you to view a solicitor's or accountancy practice phone system in action. You can talk to and ask questions of other telephone users in the solicitors and financial services sectors directly. If you prefer, we can provide you with telephone numbers if you would like to simply call them and talk over the telephone.

Phone System for Solicitors and Accountants - Installation and User Training
All telephone systems are installed by our fully trained & accredited phone system engineers.

Step 1 - Planning / Programming Meeting
We begin the installation process by holding a detailed meeting at your practice with you to discuss and confirm the requirements of the new practice telephone system. A telephone system configuration is agreed upon, and dates/timings are set for staff training and system swap-over.

Step 2 - Phone System Installation
Your new telephone system is installed and tested. Our systems can be wall, floor or rack-mounted, the location of which would have been discussed during the sales process.

Step 3 - Staff Training
Temporary telephones are installed in a meeting room or temporary training area which you designate. All of the telephone users will be fully trained, and we issue phone system training notes and phone manuals as required.

Step 4 - Phone System Swap-Over
We swap to your new phone system out of practice hours, during the course of an evening or weekend. All crucial system aspects will be operational and tested before we leave site.

Eric Robinson Solicitors currently use NEC telephone systems from Southern Communications to serve thier 5 legal practices in Hampshire.


Step 5 - Hand-holding
We return to the practice on the day after phone system swap-over to ensure everything is well, make changes if requested, and complete any non-essential configuration or installation work.


Peace of Mind
All of our phone system engineers have completed and passed the full training and accreditation courses provided by our manufacturers and hold the necessary certification to install, configure and maintain telephone systems for legal, professional and financial practices.

Phone System Support & Add-Ons

When your practice phone system installation is complete and operating to your satisfaction, your details are passed from the phone system installation team to our in-house support department.

We use remote diagnostics for a speedy response, and our field-based phone system support engineers are fully equipped. The phone system support team provides you with:

• System fault diagnosis and rectification.
  This is achieved by connecting to your telephone system with remote diagnostics and/or sending a field-based phone system engineer to your practice. We keep telephone system equipment in stock and supply and installation of replacement phone system equipment is free for all solicitors and accountancy practices with maintenance in place.
  
  
• System Programming / Alterations
  Minor alterations to your telephone system can be carried out remotely, and these are provided free of charge. If you prefer to use your phone system's own in-house programming tool, we can provide you with support over the telephone while you make your own changes.
  
  
• Phone System Peripherals and Add-Ons
  Our post-sales department provide quotations for additional telephones and ancilliary items to be added to your phone system, should your practice expand or require them.
  

Need a new phone system for your Legal of Accountancy Practice?
Use our easy Phone system enquiry form.
Or simply call us on 0845 634 4008 or email sales@southern-comms.co.uk