Splicecom Maximiser Maintenance and Support>> back to Splicecom Product Info |
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Splicecom Phone System Maintenance & Support Services OverviewWe have installed and supported the Splicecom Maximiser business phone system since 2004. In-House Phone System Engineers and Programmers We provide comprehensive in-house fully accredited support and maintenance for Splicecom Maximiser business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency. Competitive Splicecom Maintenance & Support Costs Due to the volume of equipment we provide, Splicecom system reliability and our partner status with Splicecom, our annual maintenance fees for supporting Splicecom systems are lower than our competitors. Free Splicecom System Remote Programming & Alterations All of our maintenance customers benefit from free programming. If you require small changes to be made to your Splicecom phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility. Faulty equipment is replaced with new If your Splicecom phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement Splicecom Maximiser phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system. Software Upgrades Splicecom continue to release new software levels for the Maximiser system. We will keep your phone system updated with the latest software and technology whilst a maintenance contract is in place.Over-the-Phone Support We are happy to provide over-the-phone support for customers with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.Additional Equipment We provide preferential rates and levels of service to maintenance customers who wish to purchase additional Splicecom phone system equipment as thier business grows.Resolving Disputes - Testing We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.Why Bother With Maintenance? Phone system maintenance is the proven cost-effective option for a continued trouble-free Splicecom phone system in the long term. If you do "opt out", we can support you on a time-and-materials basis.Best advice, always As part of our maintenance service, technical advice on Splicecom phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.Remote Diagnostics Most Splicecom telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out. |
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Southern Communications have been supplying, installing and maintaining Splicecom telephone systems since 2004, and a fully accredited Splicecom system reseller. | ||||||||
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Copyright 2009,2010 Southern Communications. Telephone: 0845 634 4008 facsimile 08450 567700
email: sales@southern-comms.co.uk
Registered address: Glebe farm, Down Street, Dummer, Basingstoke, Hampshire, RG25 2AD. UK Company No. 1328040. VAT Registration Number GB 491 5119 43 |
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