| |
|
 |
The Windows Operator Console
Solutions for your attendants and operators
The Windows Operator Consolemakes your operators integral to your customer service strategy by empowering them to deliver personalised service outside your contact centre. A simple graphical interface provides the information they need to correctly answer general questions, prioritise incoming calls, and fully extend your customer relationship management abilities from the front door to the back office. The familiar, mouse- or keyboard-driven console is easy for novice and experienced users to learn.
- Call Handling Buttons present a wide range of onscreen, immediately accessible forwarding options for mouse or keyboard.
- Speed Dial Buttons give operators the ability to program one-touch access for ten frequently dialled internal or external numbers.
- Line Status Display is a simple screen with checkbox indicators for each line configured on the system, allowing
- Additional console features include the Incoming Caller Window, Call Information/Notes
- Window, Outgoing Party Information Window, Queued Call Bar Graph, and Call Park Area.
IP OFFICE SOFT CONSOLE
Below are a list of demo's, enabling you to see how the soft console works: (please note, these demos are flash .exe files and will need to be saved to your computer before you can run them)
Other IP Office Applications:
|
|
RELATED LINKS :
AVAYA IP OFFICE
OVERVIEW
APPLICATIONS
VOIP
DECT
CALL RECORDING & CONTACT STORE
HANDSETS
UPGRADE ALCHEMY TO IP OFFICE
|
|
