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My Calls Recorder
As an amazingly cost effective addition to the NEC system, MyCalls recorder can be added to MyCalls manager to allow all calls to be recorded in and out of your phone system.
As an example of how cost effective MyCalls call recorder is for a system with ISDN30 that has 8 lines live the system is only £1995.00
Overview
- My Calls Call Recorder enables you to make fully encrypted call recordings of all in-coming and out-going calls
- No separate GUI interface required as recordings are simply retrieved using your existing My Calls Call Manager / Call Centre Supervisor interface
- Simple End User operation, no expensive retraining
- Simple installation
- Calls recorded and played back in Stereo
Call Recording
- Users can only playback calls for groups they have permissions for
- Users Extensions / Trunk Lines can be Included or Excluded by:
- Incoming Calls
- Outgoing Calls
- Extension No.
- CLI (specific CLI)
- DDI
- Trunks
- Recorded calls can be Archived to DVD etc.
- Calls are recorded and played back in Stereo
Recorded calls are fully Encrypted
Call Retrieval
Retrieving a Recorded Call
- Calls are played back through the call records view in My Calls Call Manager or My Calls Call Centre Manager
- Users are given permission to play back calls
- Calls can be searched by:
- CLI
- DDI
- Date & Time
- Ext No.
- Agent ID
- Recorded calls can be exported to file (WAV, WVA etc)
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RELATED LINKS :
ASPIRE
OVERVIEW
APPLICATIONS
VoIP
CALL CENTRE SOLUTION
DECT
HANDSETS
CALL RECORDING
XN 120
OVERVIEW
APPLICATIONS
CALL RECORDING
HANDSETS
DXE
UPGRADE DXE TO ASPIRE
OVERVIEW
HANDSETS
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