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NEC UCB - Microsoft Outlook Integration
For Microsoft Outlook Integration each user requires the following applications: Executive Outlook, Unified Messaging for Exchange and Fax Messaging.
What is the first thing you do in the morning when you get to your desk? Most of us start by opening Microsoft Outlook and now you don’t have to open another thing. With Unified Communications for Business (UCB)'s Microsoft Outlook Integration you can manage your phone calls, voice messages, faxes and emails all from within one application.
- Manage your calls, voice messages, faxes and emails from within Microsoft Outlook.
- View information about current calls, missed calls, voice messages and faxes. View call history by call, date/time, state or origin.
- See the status of an active call i.e. Held, Parked, Transfer or Forwarded.
- Integration with Microsoft Outlook Calendar lets you configure your voice messaging greetings to reflect your calendar appointments. For example, if you have a meeting in your calendar, Voice Messaging will inform callers of this and advise them of your expected time of return.
- Change voice messaging settings from within Microsoft Outlook.
- Access to UCB's Phonebook which provides a customizable global and personal directory of telephone and email contact details.
- Presence pages showing the status and availability of all staff and providing one-touch dialing to all internal and external contacts. When integrated with the contact centre, agent availability is also displayed.
- Create a Speed Toolbar that is viewable from every Outlook page. Offers click-and-dial functionality to your frequent contacts and provides a visual indication of internal users' phone status, i.e., off-hook or idle.
- New call alert with option to answer, display details or redirect to voice messaging.
- The ability to record a phone conversation directly into your voice messaging.
- Viewing the caller's phone number without having to access the message allows you to respond to voice messages and faxes in order of priority.
ADDITIONAL UCB LINKS
FURTHER RESOURCES
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RELATED LINKS :
UNIVERGE SV8100
OVERVIEW
APPLICATIONS
UNIFIED COMMUNICATIONS
VOIP
CALL CENTRE SOLUTION
DECT
HANDSETS
CALL RECORDING ASPIRE
OVERVIEW
APPLICATIONS
VoIP
CALL CENTRE SOLUTION
DECT
HANDSETS
CALL RECORDING
UPGRADE ASPIRE TO SV8100
XN 120
OVERVIEW
APPLICATIONS
CALL RECORDING
HANDSETS
DXE
UPGRADE DXE TO SV8100
OVERVIEW
HANDSETS
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