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NEC XN 120 MyCalls

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NEC XN 120 MY CALLS CALL RECORDER

As an amazingly cost effective addition to the NEC system, MyCalls recorder can be added to MyCalls manager to allow all calls to be recorded in and out of your phone system.

As an example of how cost effective MyCalls call recorder is for a system with 2 x ISDN2 lines (4 lines) the system is only £1150.00

Overview

  • My Calls Call Recorder enables you to make fully encrypted call recordings of all incoming and outgoing calls
  • No separate GUI interface required as recordings are simply retrieved using your existing My Calls Call Manager / Call Centre Supervisor interface
  • Simple End User operation, no expensive retraining
  • Simple installation
  • Calls recorded and played back in Stereo

NEC Call Record Image 1

Call Recording

  • Users can only playback calls for groups they have permissions for
  • Users Extensions / Trunk Lines can be Included or Excluded by:
    • Incoming Calls
    • Outgoing Calls
    • Extension No.
    • CLI (specific CLI)
    • DDI
    • Trunks
  • Recorded calls can be Archived  to DVD etc.
  • Calls are recorded and played back in Stereo

NEC Call Record Image 1

Recorded calls are fully Encrypted

Call Retrieval - Retrieving a Recorded Call

  • Calls are played back through the call records view in My Calls Call Manager or My Calls Call Centre Manager
  • Users are given permission to play back calls
  • Calls can be searched by:
    • CLI
    • DDI
    • Date & Time
    • Ext No.
    • Agent ID
  • Recorded calls can be exported to file (WAV, WVA etc)

RELATED LINKS :

ASPIRE
OVERVIEW
APPLICATIONS
VoIP
CALL CENTRE SOLUTION
DECT
HANDSETS
CALL RECORDING

XN 120
OVERVIEW
APPLICATIONS
CALL RECORDING
HANDSETS

DXE
UPGRADE DXE TO ASPIRE
OVERVIEW
HANDSETS