The benefits of VoIP (Voice over Internet Protocol) for businesses are numerous, from cost savings to advanced features, and efficient reporting. More and more, companies require 24/7 mobile connectivity for staff working out of hours, remotely, and in different time zones. Hosted telephony also excels in this area and ensures you never miss a lead when you’re away from your desk.
Here, we look at some of the most frequently asked questions when it comes to VoIP and mobile use to help you understand the technology and if it’s right for you:
How does mobile VoIP work?
Mobile VoIP is the process of accessing you phone system on portable devices, such as smartphones and tablets. It’s a practical way of utilising VoIPs advanced features wherever you are, as long as you’re connected to the internet.
When using VoIP, mobiles will transmit calls over the internet, often using WiFi connections. This means calls aren’t racking up expensive data charges, or creating multiple bills from different staff devices.
Are VoIP phone numbers portable?
In the majority of cases your current or old numbers can be transferred to your new VoIP phone system, saving clients from having to research your new number, or staff having to update their own contacts.
This transition is completed as part of the upgrade. You can also choose any geographic number for your company and mobile devices; this allows you to appear to be working in London if you’re at a business event in Manchester for example and don’t need clients to know you’re out of the office.
Furthermore, calls to deskphones can be sent to mobile devices when they’re connected to the internet, so staff are always accessible from one number.
Can VoIP replace landlines?
Cloud based technologies offer a lot of practical benefits and flexibility that make them more appealing to modern businesses. However, before committing to VoIP, companies must first look at the infrastructure available in their area as reliable broadband connections are essential.
As a telecoms provider, we can assess your current telephone system and recommend the best options to suit your needs. It is highly likely that by upgrading to VoIP you will gain advanced features at the same time as saving money to reinvest in other areas of your business.
Are VoIP calls to mobile free?
Our VoIP packages mean that internal calls over Wifi on your phone system are not charged, which includes calls to connected mobiles. However, external calls not on the system will be charged as normal. There are apps such as WhatsApp and Skype where calls are free, but they aren’t as feature-rich, reliable, or as business orientated when compared to having your own VoIP connection.
Is VoIP and it’s mobile connectivity right for your business?
While it depends on what you want to achieve, the answer is probably yes. This is because of the flexibility of the system and the fact it can be tailored to you. Affordable monthly plans keep costs down and VoIP can be used from just a single user to thousands of staff.
You can view of case studies here to gain a better idea of how you would benefit.
Contact us today
We have decades of experience in designing and installing the right telephony packages for businesses of all sizes, and can provide you with a transparent package and all required training, all at a budget to suit your finances.
For more information on how you can improve your mobile communications and productivity through upgrading to VoIP, please get in touch with us.