Avaya IP500 Call Centre
Available with IP Office Advanced Edition, Customer Service for Agents and Supervisors provides a wealth of information through intuitive, easy-to-use interfaces and tools.
Live Call Information
- Agent Status
- Agents Available
- Agents Logged On
- Number of Caller Ringing
- Answered Calls (queue and non-queue)
- Average Answering Times
- Call Waiting Statistics & Waiting Time Information
- Grade of Service
- Lost & Abandoned Calls
- Outbound Calls
- Calls Overflowed Detail
- Supervisor Alarms and Notifications by agent and group
- Multi- color tiles indicate status of Alarms and queues