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Avaya Maintenance

Maintenance and Support for Avaya Phone Systems

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for the following Avaya phone systems:

Avaya IP500 – VoIP Phone Systems

Avaya IP Office 412

Avaya IP Office 406

Avaya IP Office Small Office Edition


We have been installing and supporting the IP Office systems since they were first released, and installed the Network Alchemy systems prior to Avaya’s takeover.



In-House Phone System Engineers and Programmers

We provide comprehensive in-house fully accredited support and maintenance for Avaya IP Office and IP500 business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.

All of our Avaya IP Office support engineers and employed directly by Southern Communications.

Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.


Competitive Avaya Maintenance & Support Costs

Due to the volume of equipment we provide, Avaya IP Office system reliability and our relationship with Avaya phone suppliers network, our annual fees for support will be lower than your current expenditure.

Free Avaya System Remote Programming & Alterations

All of our maintenance customers benefit from free programming. If you require small changes to be made to your phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.

Avaya Phone System Maintenance & Support Services Overview

Faulty equipment is replaced with new

If your phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement Avaya phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.

Free Avaya Phone System Changes and Alterations via Remote Access

You will no doubt change your IP Office phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.

If you need to make occasional changes, we are happy to do them for you FREE OF CHARGE using our remote access facilities. We’ll connect to your system from our support department and make the changes remotely.

Software Upgrades

Avaya release new software levels for IP Office and IP500 phone systems regularly. We will keep your phone system updated with the latest software and technology whilst a maintenance contract is in place.

Over-the-Phone Support

We are happy to provide over-the-phone support for customers with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.

Additional Equipment

We provide preferential rates and levels of service to maintenance customers who wish to purchase additional Avaya phone system equipment as thier business grows.

Resolving Disputes – Testing

We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.

Why Bother With Maintenance?

Maintenance is the proven cost-effective option for a continued trouble-free Avaya phone system in the long term.If you do “opt out”, we can support you on a time-and-materials basis.

Best advice, always

As part of our maintenance service, technical advice on Avaya phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Remote Diagnostics

Most Avaya telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.

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