Free & Best Advice on Contact Centres & ACD Working
If this is the first time you’re deploying a contact centre, terms such as Agents, Supervisors, ACD and Skills-Based-Routing may possibly be new to you. Importantly, the way they operate is likely to be significantly different that how things work now.
As a potential contact centre customer, we discuss and explain ACD in simple plain English terms, and cover all aspects of setting up a contact centre with you, including some unique rules and philosophies of contact centre operation.
Moving to a contact centre set-up should be a progression, not a culture-shock. We make it our business to keep you informed and up-to-date with contact centres and phone systems technology.
Our product range covers all areas and forms of call centre telephony, and therefore we have nothing to hide and no axe to grind when it comes recommending new contact centre systems and solutions we make sure you get best advice, always.
After our initial meeting, you have a good basic understanding of what can (and can’t) be achieved with the contact centre technology available. You will have an overview of the phone system market and will be ready to make informed decisions on what aspects you need for your next telephone system.
Your initial contact centre advisory meeting, consultancy, site surveys and reports / proposals are provided to you FREE OF CHARGE
Get the best advice on call centres, the telecoms marketplace and telecoms technology.
Amer Sports combined 3 different sales operations into one centralised Contact Centre at it’s new headquarters.Not all staff were familiar with contact centre technology and terminology, and much consultation and planning was needed to ensure a smooth transition.