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Installation & Phone User Training

Phone System for Solicitors and Accountants - Installation and User Training

All telephone systems are installed by our fully trained & accredited phone system engineers.

Step 1 – Planning / Programming Meeting

We begin the installation process by holding a detailed meeting at your practice with you to discuss and confirm the requirements of the new practice telephone system.A telephone system configuration is agreed upon, and dates/timings are set for staff training and system swap-over.

Step 2 – Phone System Installation

Your new telephone system is installed and tested. Our systems can be wall, floor or rack-mounted, the location of which would have been discussed during the sales process.

Step 3 – Staff Training

Temporary telephones are installed in a meeting room or temporary training area which you designate. All of the telephone users will be fully trained, and we issue phone system training notes and phone manuals as required.

Step 4 – Phone System Swap-Over

We swap to your new phone system out of practice hours, during the course of an evening or weekend. All crucial system aspects will be operational and tested before we leave site.

Eric Robinson Solicitors currently use NEC telephone systems from Southern Communications to serve thier 5 legal practices in Hampshire.

Step 5 – Hand-holding

We return to the practice on the day after phone system swap-over to ensure everything is well, make changes if requested, and complete any non-essential configuration or installation work.

Peace of Mind

All of our phone system engineers have completed and passed the full training and accreditation courses provided by our manufacturers and hold the necessary certification to install, configure and maintain telephone systems for legal, professional and financial practices.