Best advice, always
As part of our maintenance service, technical advice on phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.
Telephone System Maintenance & Support Services Overview
Faulty Equipment Is Replaced
Phone system equipment can be costly (ISDN cards can be over £1,000 to replace), and a maintenance contract acts as low-cost insurance for your phone system. Should your phone system suffer equipment failure, we will replace it from our maintenance stock, at no cost.
Replacement telephone system equipment and associated labour are free when you have a maintenance contract with us.
Free Phone System Changes and Alterations
You will probably need to change your phone system settings from time to time, from simple re-naming of telephone extensions to a major office re-organisation or expansion.
Manufacturers release new software levels regularly. We will keep your system updated with the latest software and technology whilst a maintenance contract is in place.
We are happy to provide over-the-phone support for customers with technical queries, or who have their own in-house system programming software, perhaps needing a little guidance as they make their own changes.
Free Remote Programming
Phone system programming changes will be an occasional necessity as your business develops, and to make this easy we do not charge for remote minor reprogramming, although we do ask for a lead time of 7-10 working days to complete any requests, as phone system faults always take priority.
Most telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and email or fax it back to us. We then schedule the work to be carried out.
In the event that there is a fault on the system, engineer visits are free of charge*. To speed up fault and fix times, wherever possible, we will always try to fix through remote diagnostics meaning engineers are not required on site.