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Southern Communications > Business Telephone Systems > NEC Phone Systems > NEC Telephone System Maintenance

NEC Telephone System Maintenance

We provide fully accredited maintenance services, support, components, handsets and peripherals for all NEC business phone systems

At Southern Communications, we’re proud to be an award-winning NEC Premier Partner and have been maintaining and supporting NEC telephone systems since the mid nineties.

NEC Telephone systems are the UK’s most advanced business phone systems. NEC parts and telephones are available from our huge telecoms equipment stock, and we offer great value maintenance and support.

Competitive costs and free consultation

In addition to maintenance and support, we provide a FREE consultancy service for businesses looking to upgrade older systems and those that have reached their end of life.

The flexible telecoms architecture of the NEC system means it can support traditional telephony and the latest VoIP telephony and is fully scalable to meet the needs SME and large corporate businesses.ISDN, Analogue and SIP trunk connections are all supported.

Over the years, Southern Communications have won a number of awards including an award for Engineering Excellence for quality of maintenance and support provided for NEC phone systems.

NEC SV9100 Unified Communications Server

Why do I need phone system maintenance?

Phone system maintenance is the proven cost-effective option for a continued trouble-free NEC phone system in the long term. If you do “opt out”, we can support you on a time-and-materials basis.

Best advice, always

As part of our maintenance service, technical advice on NEC phone systems will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Remote Diagnostics

Most NEC telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team can also provide quotes for items such as extra telephones, headsets and other peripherals. Simply email sales@southern-comms.co.uk with your request.

 

Maintenance and Support for NEC Telephone Systems

Southern Communications provide fully accredited maintenance services, support, components, handsets and peripherals for all NEC business phone system.

NEC Telephone Systems

NEC Telephone systems are the UK’s most advanced business phone systems. NEC parts and telephones are fully available from our huge telecoms equipment stock, and maintenance and support  is fully available at competitive costs.

NEC SV9100 Unified Communications Server

NEC SV9100 Unified Communications Server

The flexible telecoms architecture means it can support traditional telephony and the latest VoIP telephony and is fully scalable to meet the needs SME and large corporate businesses

ISDN, Analogue and SIP trunk connections are all supported. Southern Communications have won a number of awards including award for  Engineering Excellence for quality of maintenance and support provided for NEC phone systems.

NEC Application Support

nec aspire maintenance - mycalls applications
NEC telephone systems has a number of advanced software applications that operate with the phone system, such as MyCalls and MyPhone.

MyCalls is an advanced phone call logging application that can be upgraded to provide full contact centre and call recording functions.

MyPhone is a PC-based telephone assistant application, designed to provide phone users with additional telecoms functions via the click of a mouse.

We provide full support for these applications as part of your NEC maintenance agreement. Software can be supplied and installed if your business needs to improve telecoms productivity.

information on the NEC MyCalls Application

We have been installing and supporting the NEC systems since the mid nineties.

In-House Phone System Engineers and Programmers

We provide comprehensive in-house fully accredited support and maintenance for NEC  business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency.

All of our NEC support engineers are employed directly by Southern Communications.

Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.

Competitive NEC Maintenance & Support Costs

Due to the volume of equipment we provide, NEC  system reliability and our premier partner status with NEC Infrontia, our annual fees for support are lower than our competitors.

Faulty equipment is replaced with new

If your NEC phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement NEC phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.

Free NEC Phone System Changes and Alterations via Remote Access

If you need to make occasional minor adds, moves & changes to your system configuration (less than 15 minutes remote work), we are happy to do them for you free of charge. We’ll connect to your system from our support department using remote access technologies and make the changes requested.”

Software Upgrades

NEC continue to release new software levels for their phone systems. We will keep your phone system updated with the latest software and technology whilst a maintenance contract with software assurance is in place.

Over-the-Phone Support

We are happy to provide over-the-phone support for customers with technical queries, or who have their own in-house system programming software, perhaps needing a little guidance as they make their own changes.

Additional Equipment

We provide preferential rates and levels of service to maintenance customers who wish to purchase additional phone system equipment as their business grows.

Resolving Disputes – Testing

We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.