NEC MyCalls Contact Centre
MyCalls Call Centre integrates with the NEC powerful inbuilt ACD (Automatic Call Distribution) system.
ACD manages multiple queues on the telephone system to distribute calls evenly, using a set of logical rules to ensure that no individual is overloaded while others are idle, and that calls are routed to agents with the most relevant skills.
Supervisors use intuitive controls, real-time visual cues and management information that are required to sustain high levels of call-handling efficiency and customer call service.

