NEC Operator Console
The Telephonist Solution for Business
Receptionists can manage incoming calls professionally and efficiently to give the best customer call experience. They know who’s calling, who’s available to take it, and who’s busy. Callers are quickly informed and never kept waiting.
Receptionists know the location and activities of staff and colleagues, and are able to view the full working status of all other users within the organisation. User availability is shown (“At my Desk”, “Away from my Desk”) for all phone users and staff. Favourite contacts are allocated one-touch speed-dial icons on the UCB desktop by the user, easily from the contact and user directory. Right-click for status, left- click to call. Receptionists can request a return notification for any Presence user. This activates a screen-pop to notify when the member of staff returns and is available.