NEC Call Management
NEC Call Management provides information from across your business from 24/7 call monitoring and reporting through to team tools to improve productivity and multi media contact centre via a single interface.
Create a first-rate user experience
Entry- level analysis
Monitor your company’s communications 24/7 and view within a web browser using InReports for quick, easy and cost-effective call management
Advanced call management
The MyCalls suite of applications provides your team with the tools to succeed in making your business more customer centric and more profitable, with a real time dashboard for all your customer communications
Multimedia contact centre
Co-ordinate all communications with business connect to increase productivity and improve customer service. NEC business connect co-ordinates email, live webchat, WhatsApp and voice via a single interface.