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NEC Call Management

NEC Call Management provides information from across your business from 24/7 call monitoring and reporting through to team tools to improve productivity and multi media contact centre via a single interface.

Create a first-rate user experience

Entry- level analysis

Monitor your company’s communications 24/7 and view within a web browser using InReports for quick, easy and cost-effective call management

Advanced call management

The MyCalls suite of applications provides your team with the tools to succeed in making your business more customer centric and more profitable, with a real time dashboard for all your customer communications

Multimedia contact centre

Co-ordinate all communications with business connect to increase productivity and improve customer service.  NEC business connect co-ordinates email, live webchat, WhatsApp and voice via a single interface.

All – in – one

Unify all communication streams and improve productivity. This all in one communication and collaboration suite provides a single view across a choice of devices.

Download our guide to Business ConneCT and see how easy it can be to manage multiple communications across email, voice, What App’s and chat and add integrated call control, presence, voice mail, operator and directory services.

Simple to deploy and cost effective Business ConneCT has three user modes for Employees, Operators and Contact Centre Agents.

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