NEC MyCalls Call Logging
MyCalls is a range of call logging, statistics and management solutions for NEC phone systems that help you manage your business.
MyCalls is a great asset to any business that wants to improve customer service.
Call traffic monitoring allows to you to identify busy times of day, missed calls and inbound and outbound traffic by sites or individual users.
Realtime Dashboards enable supervisors to adjust staffing levels in line with the current need and historic and snapshot information help to plan for the future.
To keep on top of your telephony reports can be selected to run automatically at any given time of day and emailed to individual staff members, providing on-going management information.