NEC UCB Contact Centre
UCB Contact Centre provides real-time and historical information on how your business handles it’s customer calls.
UCB Contact Centre Advanced Call Centre Systems
View agent and queue activity levels and monitor the delivery of customer service through all media types, making it easy to enhance service levels and improve customer service.
A single agent may have multiple skills. Advanced routing systems enable companies to write rules to manage the complex priorities involved when customer satisfaction depends on the right mix of speed, skill and efficiency.