Splicecom Contact Centre
SpliceCom Vision for your Contact Centre
SpliceCom Vision provides a suite of product to help you mange your contact centre
Delivering real time information on your business performance to those that need it, Splicecom Vision Live wallboard software application allows potential issues to be identified and resolved before they can impact operations.Each Splicecom Vision Live wallboard allows Departmental or individual business call performance to be monitored.
- Average Call Time (Today)
- Average Ring Time (Today)
- Average Ring Time (Current)
- Phone Calls Queued
- Phone Calls Connected
- Maximum Ring Time (Today)
- Maximum Ring Time (Current)
- Missed Calls
- Total Phone Calls
- Total Inbound Calls
- Total Outbound Calls
- Vision Reports Graph
- Busy Lamp Field
- User, Department or Reporting Group
- External Web Page
The live call information from the Splicecom phone system can be displayed on a plasma screen within the contact centre.
Vision Live provides the information that enables companies to optimise their resources for maximum productivity, so facilitating a smooth running operation.In addition, configurable thresholds can be set for Warnings and Alarms,on individual variables. These thresholds can be set to “Greater Than” or“Less Than”, a user definable count or time setting allowing the tile to flash once the threshold has been exceeded.The colours used to indicate a Warning and Alarm are user definable, ideal for alerting you to any dips in service levels.Splicecom Vision Live allows you to access “the information behind the information” by clicking on a Wallboard to drill down further, so allowing you to react immediately to any abnormal occurrence.
When used alongside vision Call Looging and Call Recording you have the technology you need to mange the performance of your contact Centre.
SpliceCom Vision Call Logging
SpliceCom Vision Call Recording