Splicecom Maintenance

Application Support

The Splicecom Maximiser has a number of advanced software applications that operate with the phone system, such as the PCS-60 user telephony application and Vision call login and statistics.

We provide full support for these applications as part of your Splicecom Maximiser maintenance agreement. Software can be supplied and installed if your business needs to improve telecoms productivity.

Restor Disaster Recovery

Our FREE ReStor service for Splicecom systems will automatically backup your entire system and send a copy of this directly to Southern Communications storage servers. This is achieved by utilizing the FTP functionality that is built into the Splicecom telephone system and will ensure that, in the event of a complete system crash, we will always have a version of your configuration and voicemail that will be a maximum of 2 weeks old

Your Splicecom system backup is automatically performed on the 1st and 16th of every month at approximately 2am, although we reserve the right to change these times and dates.

All we need is for your IT manager or IT provider to safely alter your firewall or security settings to enable the system backups to take place.

Splicecom Phone System Maintenance & Support Services Overview

We have installed and supported the Splicecom Maximiser business phone system since 2004.

In-House Phone System Engineers and Programmers

We provide comprehensive in-house fully accredited support and maintenance for Splicecom Maximiser business phone systems. We hold over £150,000.00 of maintenance phone system equipment stock to cover almost any emergency. All of our Splicecom support engineers are employed directly by Southern Communications.

Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.

Competitive Splicecom Maintenance & Support Costs

Due to the volume of equipment we provide, Splicecom system reliability and our partner status with Splicecom, our annual maintenance fees for supporting Splicecom systems are lower than our competitors.

Free Splicecom System Remote Programming & Alterations

All of our maintenance customers benefit from free programming. If you require small changes to be made to your Splicecom phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.

Faulty equipment is replaced with new

If your Splicecom phone system suffers equipment failure, we replace it with new from our maintenance stock, at no cost. Replacement Splicecom Maximiser phone system equipment and associated labour are free when you have a maintenance contract with us. Phone system equipment can be costly (ISDN cards can be over £1,000.00 to replace), and a maintenance contract acts as low-cost insurance for your phone system.

Software Upgrades

Splicecom continue to release new software levels for the Maximiser system. We will keep your phone system updated with the latest software and technology whilst a maintenance contract is in place.

Over-the-Phone Support

We are happy to provide over-the-phone support for customers with technical queries, or who have thier own in-house system programming software, perhaps needing a little guidance as they make thier own changes.

Additional Equipment

We provide preferential rates and levels of service to maintenance customers who wish to purchase additional Splicecom phone system equipment as thier business grows.

Resolving Disputes – Testing

We carry testing equipment for 3rd party items such as ISDN line equipment. We give you a clear and categorical fault analysis in cases of disputes with other providers.

Why Bother With Maintenance?

Phone system maintenance is the proven cost-effective option for a continued trouble-free Splicecom phone system in the long term. If you do “opt out”, we can support you on a time-and-materials basis.

Best advice, always

As part of our maintenance service, technical advice on Splicecom phone systems and telecoms will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.

Remote Diagnostics

Most Splicecom telephone system alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.