Enhanced Telephony Support
An enhanced service that allows guaranteed SLA’s on change requests, improved SLA’s on faults and array of additional benefits to the customers PBX maintenance.
Improved and guaranteed SLA’s, inclusive announcement recordings, inclusive visits and 24/7 support on faults.
Risks of not having it
No SLA on change request. Lower priority SLA’s on faults, Charges for site visits, training and announcements.