Choose Evonex and benefit from an easy to use, super reliable cloud based phone system that makes communication efficient and helps improve productivity in the workplace.

Evonex is a leading hosted telephony service that delivers all the features you need to keep in touch with your clients, customers’ and staff.

Top features include:

  • Integrate with Microsoft Teams and manage contacts with ease
  • Call, message or chat from desktop or mobile app
  • Improve customer experience with easy to manage IVR call queuing and call routing
  • Monitor and improve productivity with inclusive DDI level reporting
  • Combine presence status across telephony and MS Teams

The Evonex hosted telephony system operates in the cloud, meaning less equipment on site, saving on costly maintenance and upgrades.

Why choose Evonex Hosted Cloud Telephony?

Cost effective

Quick and easy to install, with no capital outlay. The Evonex cloud based phone system delivers all the functionality of a traditional telephone system, with advanced features that make communicating with your staff, customers and suppliers, easy and efficient.

Flexible

It’s easy for staff to work from the office or remotely and remain contactable. Users will instantly see who’s available and connect with them using Presence, Instant Messaging and Click to Call features, whilst being able to add and remove users with ease.

Choice of handsets

Benefit from a range of handsets and headsets to suit every requirement including; DECT phones, conference rooms, reception areas and boardrooms.

Manage Team Activity

Company Administrators and Site Administrators can easily manage remote teams, view team activity and make real time changes to music on hold, messaging, announcements and call routing.

Simple Licencing

Know exactly what you are getting. Evonex has a very clear licence structure, offering a standard licence for your telephony features and the option to add advanced applications for specific environments.

Features

Users have quick, easy and customisable access to enhanced features such as call forwarding, simultaneous ringing and much more via a desktop application.

Reporting

Benefit from comprehensive statistical reporting at call group and individual DDI level with informative charts and graphs to help monitor and manage your communications. Use filters to create and save your favourites, schedule reports via email to colleagues or download and print for reference.

Activity Reports

Understand you your call traffic with charts, graphs and detailed downloadable reports, showing Call Ratios, Call Handling and Queue information with time of day analysis for wait times, answered, unanswered and abandoned calls.

Navigate and filter

View inbound and outbound call traffic via pre-defined activity reports which can be filtered to show the information most relevant to your business and monitor traffic distribution around remote call groups. The Evonex reporting module will provide the insight you need to effectively monitor agent activity, most calls answered, time on the phone and on DND (Do not Disturb).

Transform the way you work with an Evonex MS Teams Voice licence

The Evonex Teams Voice licence combines Microsoft Teams and hosted telephony to transform the way you work by creating a single platform for your communications.

  • Make and receive calls directly from the MS Teams desktop and mobile apps.
  • Retain all your existing telephony features, phone numbers and routing plans.
  • Benefit from a single reporting platform and the best calling packages.
    No need for expensive hardware or capital outlay.
  • Integration is seamless and carried out at the time of installation of your new system.

To find out how much more you can get from MS Teams with Evonex speak to our Customer Experience team today.

Related Articles

Chaucer Group

Chaucer Group gain flexibility in managing their mobile contracts with Southern Communications.

Advent International

When we went into the marketplace we needed a single solution for all our 142 mobile users and Southern Communications were able to provide that.

Partners Credit Union Ltd

Financial co-operative work smarter with Evonex

Britweb

Web agency mobilise staff with Evonex

Apollo Hotels

Apollo hotels got up and running quickly, with Service Protect from Southern Communications

Falcon Equine Feeds

VoiceSafe protects equine supplies company from liability for costs generated by telephone fraudsters.

Southampton Football Club

“The technical support was first class and we were made to feel like a highly valued customer”

Bloodhound SSC

Smart Connectivity supports BLOODHOUND SSC 1000mph world record preparations. Southern Communications support over 10,000 visitors and global media streaming for the first Bloodhound SSC test run.

North Devon Hospice

Southern Communications are a pleasure to deal with, they took the time to understand what we needed to achieve, were helpful and informative right from the start.

Portway Domestic Appliances

Southern Communications help Portway Domestic to reduce costs and maximise efficiency.

Water Babies

Southern Communications help Water Babies improve customer services with integrated IT and telephone systems.

Crawley Community & Voluntary Service

Crawley Community & Voluntary Service enjoy a reliable infrastructure and service, cost-savings and increased efficiency with an Avaya IP500 from Southern Communications.

Fairfax Meadow

Southern Communications help Fairfax Meadow improve productivity with smoother, faster communications.

NCC Education

Leading education provider makes huge cost savings and improves working practices with Evonex hosted telephony.